• Managed and contributed in large-scale governance projects, specifically implementing ePassport, eVisa, and eGate systems in Iraq and for Economic Cities and Special Zones Authorities in KSA• Lead exercises such as sprint planning and team standups• Kept the team on track to meet project deadlines on budget, • communicated with management and clients to keep them updated on the status of projects • Managed clients by value and Customer Success Metrics• Supervising the… Show more • Managed and contributed in large-scale governance projects, specifically implementing ePassport, eVisa, and eGate systems in Iraq and for Economic Cities and Special Zones Authorities in KSA• Lead exercises such as sprint planning and team standups• Kept the team on track to meet project deadlines on budget, • communicated with management and clients to keep them updated on the status of projects • Managed clients by value and Customer Success Metrics• Supervising the daily operations of the project support team and applying a consultative approach Show less

• Managed and contributed to large-scale governance projects, specifically implementing eVAT ePassport, eVisa, and eGate systems in Iraq ,Dubai and for Economic Cities and Special Zones Authorities in KSA• Lead exercises such as sprint planning and team standups• Kept the team on track to meet project deadlines on budget, • communicated with management and clients to keep them updated on the status of projects • Managed clients by value and Customer Success… Show more • Managed and contributed to large-scale governance projects, specifically implementing eVAT ePassport, eVisa, and eGate systems in Iraq ,Dubai and for Economic Cities and Special Zones Authorities in KSA• Lead exercises such as sprint planning and team standups• Kept the team on track to meet project deadlines on budget, • communicated with management and clients to keep them updated on the status of projects • Managed clients by value and Customer Success Metrics• Supervising the daily operations of the project support team and applying a consultative approach Show less

• Responsible of the forefront of driving the success of our agency's iCare Kids Apps, a cutting-edge communication and management system tailored for schools and nurseries in Jordan.• My passion and leadership skills played a pivotal role in expanding our market presence, fostering key partnerships, and elevating the brand to new heights.

• Provided essential guidance and training to nursery owners, aiming to elevate the services offered to their clients. • Implemented strategic initiatives to enhance overall service quality and improve the nursery experience for children and parents.

• Spearheaded the definition of business processes and functions for the Address Center in Jordan. a hub business center, aimed to provide comprehensive services and support facilities. • Shaped the operational framework and optimizing the center's capabilities.

• Played the Software Quality Assurance and Documentation role in the content management system (CMS) implementation for Arab Bank-Jordan.

• As a member of an outsourced quality consultants’ team in Quality Partners that offers a wide spectrum of services, encompassing process improvement initiatives, comprehensive training programs, and strategic consultation, • I have had the privilege of contributing to these services of various clients, including NGOs like ANRWA, the Central Bank of Jordan, and individual professionals

• As the lead QC/QA professional for developing specialized banking software tailored for Data Warehouses, center Banks' regulatory reporting, and anti-money Laundering (AML) solutions, my role has been integral to ensuring the delivery of robust, secure, and high-performance software full documented within release management standards. • Directed efforts in planning, organizing, and building testing protocols while managing QA engineers' and testers' teams.

• Spearheaded internal initiatives to achieve business organizational objectives, • Played a critical role in successfully implementing key projects, notably the CMMI certificate project and SAP certificate accreditation for Pio-Teh products.

• Played a pivotal role in driving the success of testing initiatives within projects such as Food & Drug Corporation (FDC) -Lebanon.• Establishing and reengineering testing teams, • Overseeing the entire test life cycle

• Spearheaded a mission-critical project to re-engineer the financial system deployed for the Greece Financial Ministry from an outdated language (NatStar) to Oracle Forms, • My leadership played a pivotal role in ensuring the success of this complex and transformative initiative achieved a dynamic group of 20 Oracle Forms developers.

As an Oracle Developer for the medical insurance system implemented for the National Electric Power Company (NEPCO) in Jordan, I designed, developed, and maintained the Oracle database and systems that supported the company's medical insurance operations.As a Support Oracle Developer for Banks Software (Core Banking Systems), I played a vital role in maintaining and enhancing the functionality of globally implemented core banking systems for various banks. My responsibilities extended… Show more As an Oracle Developer for the medical insurance system implemented for the National Electric Power Company (NEPCO) in Jordan, I designed, developed, and maintained the Oracle database and systems that supported the company's medical insurance operations.As a Support Oracle Developer for Banks Software (Core Banking Systems), I played a vital role in maintaining and enhancing the functionality of globally implemented core banking systems for various banks. My responsibilities extended to providing ongoing support, troubleshooting, and implementing improvements to ensure the optimal performance of these mission-critical systems. Show less