Mais Alrefaee is a HR and Administration Manager MENA at K-MENA. Colleagues describe her as "Motivated and expert in her field, Team player and always ready to work on different projects Keen to learn and deliver focusing on quality achievements and customer experience ..." and "Mais is a talented employee at her role. She is dedicated to deliver quality work at all time. I have worked with her directly on several projects and noticed professionalism in the way she works with others, and the way she handles her tasks in timely manner. "
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Hr And Administration Manager MenaK-MenaDubai, Ae -
Hr & Administration Manager MenaK-Mena Nov 2023 - PresentDubai, United Arab Emirates -
Office Manager MenaK-Mena Oct 2021 - Oct 2023United Arab Emirates -
Sales Operations Specialist / Enterprise SalesDu Jul 2017 - Jun 2021Dubai, United Arab Emirates- Managing all logistics activities and preparing requirements for sales roadshows product launches and offers- Assisting in developing a long-term stock forecasting model to optimize inventory management - Acting as a first point of contact for resolving roadshows logistics escalations - Planning & preparing roadshow stock counts and control procedures in coordination with finance departments- Controlling and monitoring order cycle and associated storage and goods movement… Show more - Managing all logistics activities and preparing requirements for sales roadshows product launches and offers- Assisting in developing a long-term stock forecasting model to optimize inventory management - Acting as a first point of contact for resolving roadshows logistics escalations - Planning & preparing roadshow stock counts and control procedures in coordination with finance departments- Controlling and monitoring order cycle and associated storage and goods movement between the central warehouse and sales channels- Aligning with marketing and branding teams regarding product collaterals (flyers, posters and roll up banners) during new handset launches and replenishment of existing collaterals- Managing Enterprise inventory and ordering process by preparing sales vs. stock-in-hand reports- Fulfilling e-shop and digital sales orders through back office team and courier Show less -
Administrative AssistantDu Apr 2013 - Jul 2017United Arab Emirates- PA for the Vice President of Enterprise Sales; managed diaries and organized meetings/appointments- Organized travels and accommodations, processed VP/team expenses and claims - Prepared weekly reports for roadshow sales , enterprise shops status and manpower utilization- Coordinated between the back-office contractors team and the agencies regarding their salaries, leave requests and any admin related inquiries- Organized staff meetings and trainings, circulated announcements… Show more - PA for the Vice President of Enterprise Sales; managed diaries and organized meetings/appointments- Organized travels and accommodations, processed VP/team expenses and claims - Prepared weekly reports for roadshow sales , enterprise shops status and manpower utilization- Coordinated between the back-office contractors team and the agencies regarding their salaries, leave requests and any admin related inquiries- Organized staff meetings and trainings, circulated announcements and communications Show less -
Customer Service And Bank Operations OfficerThe International Bank For Trade & Finance Jun 2009 - Nov 2012Syria- Engage with potential customers and explain the accounts types and banking products- Addressing customer’s queries and concerns and routing them to concerned departments- New account opening and additional account services for customers- Issuing loans, credit cards and other banking facilities (e.g. letter of credit, bank guarantee) for existing customers- Managing the branch ATM by refilling banknotes as per the requirement- Performing national and international bank… Show more - Engage with potential customers and explain the accounts types and banking products- Addressing customer’s queries and concerns and routing them to concerned departments- New account opening and additional account services for customers- Issuing loans, credit cards and other banking facilities (e.g. letter of credit, bank guarantee) for existing customers- Managing the branch ATM by refilling banknotes as per the requirement- Performing national and international bank transfers- Assisting in end of day procedures by validating EOD reports against total collections in the branch before transferring to Central Bank- Ensure that procedures laid down in operations manual and central bank guidelines are followed while processing bank / customer transactions Show less -
Senior Customer Service RepresentativeSyriatel Mobile Telecom 2004 - 2009Syria- Assigned as a shift in-charge managing customer flow, customer requests and assisting service agents with their queries- Activate new lines, migrate customers between different plans and handle change of ownership requests- Achieving monthly targets by selling new lines and additional telecom services- Provided customer support relating to all mobile and telecom requests
Mais Alrefaee Education Details
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Bachelor Of English Literature
Frequently Asked Questions about Mais Alrefaee
What company does Mais Alrefaee work for?
Mais Alrefaee works for K-Mena
What is Mais Alrefaee's role at the current company?
Mais Alrefaee's current role is HR and Administration Manager MENA.
What schools did Mais Alrefaee attend?
Mais Alrefaee attended Damascus University.
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