Maisha Harris Email & Phone Number

St. Louis City County, Missouri, United States

• Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security.• Monitors end-user usage of systems• Performance daily administrative and user support tasks• Configure the platform to the business specifications and communicate to the team for any updates/changes.• Promote data quality and enforce data integrity• Determine user requirements, set up and perform UAT, and coordinate changes• Provides the highest technical expertise for the planning, analysis, design, implementation, and control of the organization's data• Responsibility for technical research for software upgrades with significant vendor contact.• Draft new system requirements and training documentation for all users as functional updates require• Develop, implement, administer, and maintain policies and procedures for ensuring the security and integrity of the company data• Documents database processes and procedures to empower staff in their daily data entry needs as relates to company database• Updates records for large groups through Import Manager, Dataloader, and Workbench updates • Manages and creates association reports utilizing reporting software to produce custom analyses and quarterly reporting of customer and membership activities• Trains staff on system use and data entry procedures, including updates

Greater St. Louis Area

Successfully lead and participated on a team to implement SumTotal LMS Growth Edition (Maestro) platformPlanned, tasked, and migrated over 200,000 training records, approximately 37,000 users, and 250 member companies to a new LMS platformProvided technical support and guidance to internal team members and users during the transition to the new platformWork with member companies and third-party courseware providers to ensure their content is properly configured for the LMSDraft new system requirements and training documentation for all users as functional updates requireEnsure upgrades and revisions to the Learning Management System occur timely and with a minimum of disruption for usersProvide first and second-tier support to internal and external customers and work with LMS vendor (SumTotal) to resolve problems expeditiously Communicate all LMS and course updates to Marketing and Communications department Configure a range of assessment and evaluation tools for internal and external useProvide statistics about site usage and other key metrics as requested by NAED staffConfigure and maintain site functionality to support NAED’s eCommerce site and other revenue-generating initiativesConfigure and customize Learning Center dashboards and site pages to reflect member companies’ functional needs and branding/communication requirementsAct as an technical advisor to member companies and NAED instructional development staff as new training programs are designed and implementedUse evaluation instruments to determine training and site effectiveness, and recommend modifications to internal staff and the LMS vendor for ongoing improvementsStay abreast of learning technologies and recommend how they can be used at NAED to increase value to member companies

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

• Managed and administered eMail system and associated servers• Identified, troubleshooted, and resolved system failures• Provided system-wide technical support for end users and entity IT staff• Assisted in the development, maintenance, and monitoring of system policies and procedures• Performed system maintenance activities; upgrades, enhancements, service packs

Greater St. Louis Area