Maisha Tahsin Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Managed 10+ critical customer delivery, process improvement, and migration projects through initiation to execution/close stages. Led time sensitive change management initiatives such as the transition to SaaS solutions, electronic logging devices for 1.1K bell vehicles, and workload transition impacting 80K+ commercial segment customers.

Ontario

Developed a high performing team of 23 associates and unified them towards the goal of improving assurance and provisioning commitment metrics holding strong financial implications. The team surpassed KPIs such as the yearly IPVPN and Data Time To Repair dispatch targets. This was accomplished through coordinating the optimal resource for each task, effectively delivering customer provisioning projects, and tackling escalations.

Toronto, Ontario, Canada

Managed Field Health & Safety programs consisting of compliance projects, hazard reporting products, and the development of technician facing tools (mobile/web based health and safety applications). Collaborated with cross-functional stakeholders and Developers to design and launch a mobile/web based Accident Prevention Supervision tool. This application improved the Field Manager experience through streamlining 3 separate resources for tracking, updating, and accessing safety… Show more Managed Field Health & Safety programs consisting of compliance projects, hazard reporting products, and the development of technician facing tools (mobile/web based health and safety applications). Collaborated with cross-functional stakeholders and Developers to design and launch a mobile/web based Accident Prevention Supervision tool. This application improved the Field Manager experience through streamlining 3 separate resources for tracking, updating, and accessing safety supervision information. Show less

Toronto, Ontario, Canada

Directed cross functional skills and training program, improving accuracy of skills profiles, maximizing load attribution to a skilled workforce and reprioritizing training to meet demands of growing products.This encompassed three key projects. The first identified and mitigated skill gaps in technician profiles. The second implemented a skills governance process to ensure sustained accuracy. The third delivered a redesigned training plan which was adapted to meet the demands of… Show more Directed cross functional skills and training program, improving accuracy of skills profiles, maximizing load attribution to a skilled workforce and reprioritizing training to meet demands of growing products.This encompassed three key projects. The first identified and mitigated skill gaps in technician profiles. The second implemented a skills governance process to ensure sustained accuracy. The third delivered a redesigned training plan which was adapted to meet the demands of forecasted product growth. Show less

Coordinated order intake and delivery for the Wedding Celebrations program, implementing an improved donation tracking system for orders, providing support to 50+ donors, and managing all incoming communications to the program inbox. Providing clerical support to the Corporate and Community Partnerships team ,I leveraged Convio to allocate individual fundraising events registered under Ontario division to community offices, and conducted volunteer experience research.

Toronto, Canada Area

Managed Girls’ Centre programs equipping youth and women with career, mentorship, and learning tools.- Sourced facilitators, planned workshops and activities surrounding child care and health- Collected promotional material and sponsored items from organizations throughout Toronto- Developed budgets for each workshop and purchased materials for programs- Provided phone referrals to members of the community looking for services in Toronto- Handled daily administrative… Show more Managed Girls’ Centre programs equipping youth and women with career, mentorship, and learning tools.- Sourced facilitators, planned workshops and activities surrounding child care and health- Collected promotional material and sponsored items from organizations throughout Toronto- Developed budgets for each workshop and purchased materials for programs- Provided phone referrals to members of the community looking for services in Toronto- Handled daily administrative tasks such as program registration, phone reception, and walk in referral Show less

Developed and delivered programs focused around health, media, positive body image and internet safety.- Held focus groups to understand the needs of youth in the community - Created evaluation forms in order to assess the quality of ongoing programs - Managed youth leaders who volunteered in the summer camps- Helped carry out University of Toronto's Big Idea Camp Project at this centre