Maisie Vo Email & Phone Number

Burnaby, BC, CA

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

• Provided personalized beauty consultations by demonstrating a deep understanding of various skincare and makeup products with efficient interpersonal and communication skills
• Successfully met and exceeded monthly sales targets through proactive engagement with customers and tailored product recommendations, which resulted in over 110% of daily KPIs
• Handled cash transactions and operated the point-of-sale (POS) system with accuracy, attention to detail, and organizational skills
• Collaborated with team members to achieve collective goals, fostering a positive and collaborative work culture

Vancouver, British Columbia, Canada

• Supported the establishment of the architecture for order fulfillment, identifying primary, secondary, and tertiary distribution sites by region to maximize cost and efficiency benefits at any point in time
• Supported with Order & Return Fulfillment operations within our Distribution Network
• Maximized the end-to-end customer experience from the time an order is placed to the time the package arrives at the customer's designated address
• Coordinated the resolution of escalated Customer Service Opportunities, ensuring the right controls and the appropriate escalation communication is in place

Vancouver, British Columbia, Canada

• Created content for Thrive Health and product partnership social media platforms, including LinkedIn, YouTube, Facebook, Instagram, Twitter, and MailChimp
• Managed content calendar and scheduled social media posts through Hootsuite
• Created social media copies and graphics to promote brand awareness
• Supported monthly webinars with logistic and marketing materials
• Assisted the Marketing Coordinator in daily tasks related to social media management, marketing/branding, content creation, and market analysis

Vancouver, BC

• Elevated the in-store experience and customer’s satisfaction with professional manner and excellent customer services which resulted over ten $100 purchases daily
• Generated and achieved key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth resulted in over 90% goal daily
• Inspired and supported team members through collaboration and constantly conveyed sense of belonging and inclusion resulted in intimate working relationship
• Thrived in a fast-paced environment, took a proactive and innovative approach with intentional recommendations to boost sales resulted in over 2.5 IPT and $58 AVS each week

Surrey BC

• Delivered marketing materials to local businesses, organizations & facilities via social mediaplatforms and newsletter resulted in a positive relationship in the community
• Designed collateral advertising for all events such as banner, posters, bag stuffers, tickets, flyers, andmail drops to over 200 businesses in the local area resulted in 5% increase in followers weekly
• Researched and wrote The New View, What's Up Downtown (newsletter to DSBIA members) andIt's News Downtown (email newsletter) for over 200 business in Surrey Central
• Managed employer’s Twitter, Instagram, LinkedIn, and Facebook account of over 7,000 followers by planning and composing content with a 10% increase in engagement rate each month

Canada

• Designed graphic creations including posts, stories, and social media content utilizing Adobe Creative Suite and Canva for client company
• Assisted the marketing project coordinators by creating, planning, and implementing the marketing campaigns for client company
• Managed client’s Instagram account by composing content with a 23.8% increase in followers in four months

Burnaby, British Columbia, Canada

• Composed and designed communication including banner, post and social media content utilizing Adobe Creative Suite and Canva
• Leverage media and graphic design expertise to increase marketing strategies engagement, including Facebook and Instagram posts to generate new targeted students and grow potential attendees
• Facilitated seasonal socials and icebreakers for both external and internal members to promote Vietnamese cultural events and debate competitions leading to a larger turnout than expected

Ho Chi Minh City, Vietnam

• Established long-lasting relationships with business partners by organizing, coordinating celebration events such as year-end party and resulted in the satisfaction of the guests
• Liaised between creative, legal, and accounting departments to process administrative paperwork and contract payments on time
• Managed employer’s Facebook and Instagram account by planning and composing content with a 10% increase in engagement rate each month
• Assisted the production crew by planning, organizing, directing the photoshoot to create product sample images for social posts

Bachelor Of Business Administration - Bba, Marketing

Business Administration Major