Maison Potts Email & Phone Number

Fort Worth, Texas, United States

Fort Worth, Texas, United States

• Served ~500+ customers monthly while providing best in-class customerexperiences, exploring individual needs and providinghands-on demonstrations of the latest technologies toeducate end-users in a professional manner•Supported team initiatives, built customer loyalty byresolving issues and remained educated on newtechnologies within the industry• Performed troubleshooting and consistently providedresolutions with mobile devices, smartwatches, IoT devices,routers, tablets, and software in a majority of customerinteractions• Responsible for integrity and security of customer PII/PCIDSS information

Irving, Texas

• Used customer service skills for 100+ dailyinbound/outbound calls to provide balloon/lease-endoptions to customers across 50 states• Responsible for verifying customer final intentions, leasereturns to dealers and providing customer resolutions• Quoted payoffs for customers, dealers and insurancecompanies• Operated CRM software to manage customer lease accountsand process extensions

The Woodlands, Tx

• Developed excellent customer service skills and acted asthe liaison to 100+ daily guests• Consistently required to multi-task to provide exceptionalguest experiences and meet time-sensitive goals as a team

The Woodlands, Texas

• Responsible for managing store, employees and day-to-dayfunctions to reach store and company goals• Used excellent customer service and problem-solving skillsto resolve customer concerns and requests• Responsible for handling bulk amounts of cash on-hand,making deposits and performing routine data entry