Maite Mbedzi Email & Phone Number

Gauteng, South Africa

• ABSA BANK - JHBProject Name: Customer OnboardingSystem: Salesforce
• Conduct stakeholder interviews and facilitated workshops to gather requirements and define project scope.
• Analyze existing onboarding processes, identifying pain points and areas for improvement.
• Collaborate with cross-functional teams to translate business requirements into functional specifications and user stories.
• Work closely with developers and QA testers to ensure that solutions meets business requirements and quality standards. (Requirements Traceability Matrix)
• Conduct user acceptance testing (UAT) and gathered feedback to iteratively refine and improve the onboarding system.

South Africa

• ABSA BANK - JHBProject Name: Spousal MaintenanceSystem: Salesforce and BDP (Branch Delivery Platform)
• Identify inefficiencies in the current spousal maintenance processes and recommend improvements.
• Develop and implement process changes to enhance accuracy, timeliness, and customer satisfaction
• Work closely with legal, compliance, fin crime, IT, and customer service teams to ensure seamless integration of the spousal maintenance system
• Facilitate regular meetings and communication between stakeholders to ensure alignment and progress
• Ensure all spousal maintenance processes comply with relevant legal and regulatory standards

• ESWATINI BANK- ESWATINIProject Name: E-StatementsSystem: Sybrin 7
• Collaborate with stakeholders to understand business objectives and requirements.
• Led business analysis efforts for the development and implementation of an e-Statements solution aimed at providing customers with convenient access to their account statements through digital channels.
• Collaborated with IT teams to understand existing systems and integration points, ensuring seamless integration of the e-Statements solution with the bank's digital banking platform
• Facilitated workshops and interviews with stakeholders to elicit business requirements and prioritize features for the e-Statements solution, including security, customization options, and regulatory compliance.

Gauteng, South Africa

• STANDARD BANKSystem: Salesforce
• Conduct detailed analysis of new feature requests to determine feasibility, impact, and alignment with business goals.
• Work with stakeholders to gather and document feature requirements, ensuring they are clear, comprehensive, and well-defined
• Maintain a detailed backlog of features, ensuring they are prioritized according to business value and strategic goals
• Work closely with product managers, developers, designers, and QA teams to ensure features are implemented according to specifications.
• Participate in sprint planning, daily stand-ups, and retrospective meetings to provide clarity on feature requirements.

South Africa

Centurion, Gauteng, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa