Managed project with Oracle system integrator to upgrade POS in Canada from Xstore v4.5 to v16.0.5. Managed project to replace payment terminals and payment processors for all stores in North America to Adyen. The project included modifying Xstore POS software implementation to use the Oracle EFTLink/OPI payment interfaces to allow communication from Xstore registers to Adyen payment provider and terminals.Managed project deliverables and ensured smooth rollout of technology at stores, while working with IT helpdesk, Finance, Infrastructure, Network, store systems, and store operations.Additional projects managed - a full rollout of Mobile POS and addition of MadMobile Endless Aisle module, StoreForce Scheduling, Appriss Retail, and several internal applications for Polling, Sales Floor, and Inventory.

• Led and managed IT team in implementing and maintaining core retail systems, including POS, in-store mobile POS applications, corporate applications, and web checkout while supporting business owners; ensured systems were stable and secure; demonstrated in-depth knowledge of XStore and SFCC (e-commerce); proven ability to run projects throughout the project lifecycle.• Supported business stakeholders in POS application, e-commerce, and marketing; developed/enhanced the brand.• Managed QA testing/UAT sign-off for POS and Web checkout; managed risk, quality assurance, project dependencies, Acceptance Test plans, go-live plans, and training plans.• Organized and conducted regular meetings with internal divisions and external/internal managers to review all business requirements, product roadmap, project statuses, new projects, and business requests.• Provided updates on project status, deliverables, reporting issues, and milestones; provided feedback on management requests and process improvement, self-development, and planning performance management; developed efficient teams by coaching, motivating, mentoring, and leading others to action on deliverables.• Gathered requirements; analyzed workflow, access, information, and security; developed launch plans; sent reports to senior leadership; communicated the progress of new releases and software tools with key stakeholders.

• Examined and evaluated operational and information systems to assess compliance with store procedures; trained Help Desk on Xstore and e-commerce; provided support on QA issues; identified requirements and priorities; analyzed workflow, access, information, and security requirements; integrated CRM system in partnership with Marketing team; reported to senior management on performance, including emerging improvements, fixes, enhancements; analyzed customer expectations; worked through technical, operational, legal and business issues.• Executed QA testing and reporting on new software releases and tools; supported HR, defining new system and operational policies and procedures; tested software to ensure reliability and integrity of data; oversaw QA Xstore releases; planned/supported deployment; oversaw product life cycle from concept to launch.

• Developed new policies and procedures, working cross-functionally with Marketing, E-commerce, Asset Protection, IT, Operations, Finance, and Senior Management.• Named Project Lead on Xstore POS company-wide implementation, including testing, documentation, implementation, certification, integration with Tradewind POS, system enhancements, and upgrades; documented action items and identified resources and vendors.

• Implemented Xstore POS company-wide, including testing, documentation, certifications, enhancements, upgrades, and new requirements, ensuring deliverables were timely, efficient, and accurate.• Created Xstore associate certifications and checklist for all store-level positions during rollout; supported approximately 30 Xstore versions/builds, including Sales Audit reporting, LP systems, Marketing, financial requests, and Loyalty Program team support; utilized knowledge of Xstore to support XBR upgrade to improve loss prevention data analysis and for PCI compliance.

• Performed new-hire orientation for all executives, buyers, management teams, and staff, including benefits, payroll, 401(k), health insurance, eTrac, policies, performance assessments, and classroom training of non-management employees; identified candidates for promotion. • Provided continuous assessment of job performance; monitored current trainees for evaluation; trained all employees on the use of handheld inventory scanners for basic stock replenishment.

• Provided continuous assessment of job performance; monitored current trainees for evaluation; trained all employees on the use of handheld inventory scanners for basic stock replenishment.

Acted as Human Resources Manager while current Manager was on leave.

• Oversaw financial, operational, and physical audits of company assets; verified and analyzed departmental transactions and investigated for mismanagement, misuse, fraud, and loss; analyzed management procedures and internal controls to ensure the accuracy of records and controls.

• Trained permanent and temporary employees on Microsoft Word, Excel, PowerPoint, and Outlook software; developed training manuals; prepared learning resources; evaluated course outcomes; updated course criteria; excelled at training and development.