Hire Desk Controller
Dammam, Eastern, Saudi Arabia
As a Hire Desk Controller I proactive problem-solving with a passion for logistics coordination and customer service. Seeking a dedicated to join the team in managing the equipment rental operations. my responsibilities and achievements included:- Work closely with the field sales team and keep them informed of any developments relevant to their accounts.- Help the team to actively promote Rapid Access’ products and service offerings to customers and prospective customers.- Building strong long-term and productive relationships with customers by providing excellent customer experiences through quick and efficient investigations and resolving all customers’ queries to ensure the delivery of our service promise.- Ensure correct communication between team members in terms of daily teamwork, sharing information, sharing workload, adjusting schedules and holidays with the relevant back up persons.- Ensure customers are made aware of order, stock, and delivery status.- Support the Field Sales Team with sales order quotations.- Set up and open new accounts, maintain records on the ERP system and perform related order processing tasks.- Attending exhibitions to discover new opportunities for the machines and promote Rapid Access.- Manage, scheduling, allocation, and maintanance of equipment inventory.- Coordinate wuith clients to manage their rental needs and ensure the quality and timely delivery.- Optimization schedules with maximize the efficency and reduce downtime to minimum.- Resolve issues promptly to minatin positive relationships for clinets.- Collaborate with teams to process and improve operational efficiency.- Streamline internal processes, monitor inventory, and coordinate with suppliers.- Analyze data for improvement opportunities and implement industry best practices.Through my time, I have demonstrated a proactive approach, strong problem-solving skills, and a commitment to delivering exceptional service.