Operational leadership of a department with c.160 colleagues across financial advice operations, savings operations, resource planning, financial advice systems, and mailroom operations. Responsible for an £11m budget, driving operational strategy.Accountable Important Business Owner for Savings Withdrawals and Savings DepositsSet the vision and strategy unlocking improvements in quality, cost reduction and innovation.Delivered £1m+ in cost savings within 12 months through contract renegotiations and operational efficiencies, ensuring long-term cost sustainability.Improved operational resiliency, maintaining service level agreements and customer satisfaction.Increased team engagement through active leadership, colleague listening sessions, and development opportunities, transforming the culture.Presented to the Group Board and gained approval for Society service levels.Championing diversity and inclusion by actively participating in working groups, supporting, and contributing to business-wide diversity and inclusion activities.

Led the Retail Savings and Partnership Products division, delivering exceptional customer growth, balance sheet expansion, and profitability.A certified role as a Material Risk Taker under the FCA Senior Managers Regime, reporting directly to C-suite.Successfully achieved market-leading savings growth since 2019 overcoming the challenges posed by the Covid pandemic and cost of living crisis. Play a key role in the corporate strategy and plan, driving significant customer and income benefits across the long-term 5-year business plan.Initiated and manage strategic partnerships with industry leaders, such as AIG, Dignity Plc, and LV, resulting in the launch of innovative insurance propositions to Skipton customers.Contributed to Skipton's recognition as the 2nd Best Big Company to work for in the Times Top 25 rankings.Instrumental in securing multiple wins for Skipton at the Moneyfacts Awards, including the prestigious titles of Best Building Society Savings Provider 2023 and as voted by customers, Best High Street Savings Provider in 2020 and 2022.Actively participated in business-wide diversity and inclusion initiatives as a member of the ethnicity working group.Engaged in industry discussions and advancements as a member of the Building Society Association.

In my role as the leader of the Partnership Product category, I held full responsibility for the P&L. Additionally, in 2018, I took on the responsibility for Skipton's lifetime ISA proposition, managing a customer base of over 160,000.Some key accomplishments include:Led and redeveloped the home insurance offering, implementing a seamless partner migration. This initiative proved instrumental in reversing several years of decline and driving growth in the book.Successfully led three market tenders, securing significant value for both customers and Skipton through advantageous agreements.Optimised the distribution models for Insurance and legal document products, effectively mitigating risk for the Society while enhancing overall sales performance.Developed a robust long-term strategy for Lifetime ISAs, gaining approval from the Executive Committee (ExCo). This accomplishment not only earned additional investment and resources but also ensured the successful implementation of the strategic plan.These achievements highlight my consistent ability to drive positive change, deliver sustainable growth, and generate value for both customers and the organisation.

Responsible for delivering the P&L for Tesco Home, Pet, and Travel Insurance.Key Responsibilities:Delivery of profitability targets for Home, Pet, and Travel Insurance.Creation and delivery of the product strategy.Influencing pricing and underwriting strategy to optimise sales growth and profitability.Developing and leading product design and distribution strategy.Managing external business partners to deliver insurance products to market.Management responsibility for product managers.Matrix management of cross-functional teams.As the accountable leader for Tesco Home, Pet, and Travel Insurance, I held full responsibility for delivering the P&L and ensuring the achievement of profitability targets.Throughout my tenure, I consistently demonstrated a strong focus on delivering customer and financial results while fostering innovation, collaboration, and growth

As the accountable leader for Tesco's home, pet, and travel insurance (as part of the joint venture) I had full responsibility for managing the profit and loss (P&L) of these product lines. Additionally, I held aggregator P&L responsibility for motor and home insurance.In this role, I successfully navigated the complex landscape of insurance products, overseeing the financial performance of Tesco's offerings in the home, pet, and travel insurance sectors. Furthermore, I managed the P&L specifically related to motor and home insurance through aggregators, ensuring optimal profitability and strategic decision-making.With a keen eye for financial management and a deep understanding of the insurance industry, I consistently drove results by implementing effective pricing strategies, optimising underwriting practices, and identifying growth opportunities. By taking a proactive approach to managing the P&L, I contributed to Tesco's success in the highly competitive insurance market.

Financial responsibility for the construction sector worth £712k profit to the P&L, developing the business channels through strategic initiatives and propositions and acquisition of key clients