• Recipient of 2 Excel awards for Customer Service Excellence & Living in the Growth Zone• Assisted team leader through the role of the “Team Prime” – duties included communicating, empowering and sharing best practices to team members regarding sales targets, client experience and changes to compliance• Helped new hires in their learning and development as a Peer mentor, mentoring over 20 individuals • Worked with coaches, leaders and colleagues cross functionally to resolve escalated issues at first contact which resulted in recognition and awards from senior management through perfect trend reports, 100 IVR surveys & 10 amazing moment reviews from clients• Engaged with several clients every day to meet their immediate and future needs, while offering advice and completing sales in a timely manner • Created and implemented team incentives, when requested by team leaders to promote and monitor team productivity and solution points, which enhanced the overall productivity of the team• Demonstrated the benefits and assisted clients in using CIBC’s digital options such as bank machines, telephone and online banking mediums• Worked as part of a team to ensure the client is received the most appropriate advice and introduced them to the appropriate colleague to meet their needs