Maithri N Email and Phone Number

 Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans. Checking customer's credit situation and deciding whether or not to offer the credit. Handles credit assessments and makes appropriate determinations as per company guideline. Preparing the Statements of accounts of all the customer and sending them accordingly. Creating procedures and policies that ensure timely payments while maintaining a high level of Customer retention and Liaising with customers, as well as internal personnel including the sales team.

 Handles credit assessments and makes appropriate determinations as per company guideline.  Preparing the Statements of accounts of all the customer and sending them accordingly. Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention and Liaising with customers, as well as internal personnel including the sales team. Keeping a record of stocks inflow and stock outflow from the warehouse. Ensuring credit and collection policies and procedures are followed within your team. Managing the overall office administration; Handling the client calls and providing the quick service to the customers, vendors and third parties. Handling International clients with their requirements, Preparing offer letter and Business Correspondence. Coordinating the marketing team during sales and promotion program, maintain the confidentiality of the information gathered Prepare consolidated budget variance analysis report for Expenses on a monthly basis for Management review Reconcile Accounts receivable ledger to ensure that all payment receipts are accounted for and properly posted Preparing and maintaining all the documents for the import and export, also assisting the operation team. Maintaining each departments stock reports, sales report, delivery report, marketing report, daily activity report, monthly report and another report as and when required by the company. Invoicing and filing documents, preparing a letter of credits, AR, AP, clerical job, email, letter communication, import and export work, traveling, accommodation, ticketing, implementing memo from the management, sales inbound, Invoice of the client, Salaries.

 Providing customer service by telephone; answers inquiries about tax listings, property records, property valuations, listing procedures and requirements or refers to others as necessary. Also answer customer inquiries regarding Mortgage/CRE accounts. Calculating tax pre-payments, makes adjustments to tax bills crediting interest with proof of payment before due date. Assisting in maintaining customer insurance information for Property, Liability, Flood, PMI, etc. Assisting in monitoring non escrow accounts for payment of taxes and insurance by mortgagor. Examining documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage lien. Working as a team to achieve the targets Monitoring day to day work and providing assistance when required. Preparing Daily & Monthly process Reports Providing floor support. Assisting TL with internal reports. Coaching new joiners and providing On Job Training. Handling all the escalation calls and emails from Clients. Properly directed inbound calls in phone queues to improve call flow. Addressing customer service inquiries in a timely and accurate fashion.  Developing effective relationships with all call center departments through clear communication.  Building customer loyalty by placing follow-up calls for customers who reported product issues.

 Ensure all suppliers accounts reconciliation is done on a monthly designed time schedules. Prepare consolidated budget variance analysis report for Expenses on monthly basis for Management review. Reconcile Accounts receivable ledger to ensure that all payment receipts are accounted for and properly posted. Prepare suppliers and customer aging report on weekly basis and submit the same for management review. Prepare Bank Reconciliation report ( weekly, monthly basis & as need arises ) VAT account reconciliation on monthly basis and submitting reconciliation report with supporting documents to Senior Accountant for VAT return booking.  Evaluates needs of potential customers and offers appropriate products and services. Prepares and compiles new customer application and information about product. Presenting funds received from customer to Customer Service Associate for deposit, and obtain receipt for customer. Responding to customer inquiries and requests regarding product and services. Promoting and cross-sells other establishment products and services as appropriate to customer requirements. Providing data to support marketing and sales promotion programs. Generating new business to assist in meeting establishment profitability goals. Recording all transactions promptly, accurately, and in compliance with company procedures. Resolve both routine and complex inquiries of the office, including financial, legal and regulatory matters.