Maitra Patel Email & Phone Number

Barrie, On, Ca

Mississauga, Ontario, Canada

- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary- Managing a large influx of incoming client calls promptly and professionally- Performing front-line underwriting of Home and Auto policies by critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks- Completing personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations- Demonstrate a solid understanding of regulatory risk when writing new business policies and updating existing business policies - Assisting clients in making adjustments to their policies- Resolving payment-related issues and ensuring clients are charged premiums that correspond with their policies - Documenting each policies after every conversations effectively to maintain records - Advocating for RBC Insurance and motivating clients to do likewise to grow referrals - Using standardized procedures effectively and seamlessly during calls- Sustaining ongoing training, continuing licensing and industry changesLicensed in ON, AB, NB, NS and PEI for Home and Auto Insurance and SK and BC for Home Insurance

Barrie, Ontario, Canada

- Responsible for investigating and resolving technical issues reported by customers and colleagues- Using technical knowledge and troubleshooting skills to identify the cause of the problem and providing solution- Helped customers and employees with technical issues, such as software or hardware problems, network connectivity issues, and other technical-related inquiries- Conducted regular maintenance checks on network systems and software to ensure everything is up-to-date and functioning properly- Document and maintain detailed records of all technical issues and the steps taken to resolve them to improve processes or train other employees- Collaborated with other teams such as Network Engineers and Developers, to ensure continuity of services and to troubleshoot complex technical problems- Testing new software to ensure it is compatible with existing systems and that it meets the users' needs

Newmarket, Ontario, Canada

- Conducted data research, creation, and maintenance using various techniques and software applications- Collected, organized and entered data into databases related to Paramedic and Senior Services- Assisted in the design and production of reports, presentations, and map products- Assisted in the development and maintenance of data reports- Performed analytics of the data as per requests generated by ministry- Responded to general inquiries and fulfils requests for data- Assisted in the documentation of business processes and the collection/completion of metadata for various products- Performed other duties as assigned in accordance with Paramedic and Senior Services objectives

Barrie, Ontario, Canada

Barrie

Ontario, Canada

High School Diploma, Computer Programmer, 3.8

Activities and Societies: Honors of Distinction with 3.8 GPA. Courses Includes: - Programming and Software Development using Java and C++.

High School, Maths, Physics, Chemistry And Computer, 85%