Maitri Babu Cspo Email & Phone Number

San Antonio, Texas, Us

San Antonio, Texas, Us

• Actively contributed to the Agile Team's efforts in maximizing value delivery and ensuring alignment of the Team Backlog with customer and stakeholder needs. Served as the primary customer advocate within the extended Product Management function, bridging business and technology strategies.• Collaborated with team members to collectively identify, understand, and manage product-related risks, implementing suitable mitigation strategies to drive appropriate risk-adjusted returns while adhering to the Risk Governance Framework.• Led cross-functional collaboration with PL – 4 owners to effectively manage business performance and mitigate risks associated with PL – 3.• Executed team business activities in coordination with the APM and other product managers, including revenue and expense monitoring, service usage & product acquisition plan management, MSAT/NPS monitoring, competitive intelligence, and experience performance tracking.• Collaborated with the APM and other product managers on the development of ART strategy and intent, contributing to business case development, strategy formulation, business capability roadmap management, and analysis of new vendor support potential.• Played a key role in defining and crafting user stories, prioritizing the Team Backlog to ensure alignment with strategic objectives.• Ensured the strategic and technical integrity of Features for the team, actively participating in Feature writing workshops and leading collaboration efforts on documentation and feature buildout.• Engaged in team-level and train-level planning events to foster alignment and coordination.• Held accountability as a team member for overall outcomes and key results, actively contributing to the achievement of team objectives.

San Antonio, Texas, Us

Below were my roles and responsibilities for this role.· Identifies and manages existing and emerging risks that stem from business activities and the job role.· Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.· Follows written risk and compliance policies, standards, and procedures for business activities.· Serves as a SME for business topics for multiple IT delivery functions.· Serves as a conduit between IT delivery functions and the business functions through which their technical requirements flow.· Employs creativity, ingenuity, and innovation in the search for technology solutions designed to support analyses and business need.· Proactively communicates and collaborates with customers on the analysis of business needs and requirements to deliver solution artifacts as needed.· Leads analysis and verification of technical requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards.· Leads traceability of approved and base lined artifacts through the software development life cycle to include specifications, design, development, testing, implementation and defect prioritization.· Provides guidance and review of test artifacts to ensure coverage of testable requirements.· Provides certification and actively participates in defect management activities to confirm requirements are being met.· Contributes to project successes by partnering with Program Management to understand program plans and strategy.

Purchase, Ny, Us

• Conducted thorough analysis of existing systems to assess their suitability and scalability for the development of new systems.• Facilitated requirements gathering sessions with business users to define project scope and gather all necessary requirements.• Developed high-level documents and use cases to guide development and design teams in the execution of project concepts.• Collaborated with the UI team to design mock-up screens and prepared detailed excel mock-ups to illustrate surplus and deficit calculation algorithms for developers.• Worked closely with the database team to understand the end-to-end flow of integrating reference data and position data into the system.• Assisted the product owner in managing the product backlog according to priority during sprint planning sessions within the Agile methodology framework.• Played a key role in defect tracking and management, including prioritization, assignment to developers, status tracking, ensuring fixes, and providing summary reporting.• Collaborated with the QA team to create traceability matrices for various scenarios, monitored QA testing processes, and tracked issues, risks, and dependencies related to analysis and requirements work.• Verified system-generated reports using SQL queries to ensure accuracy and reliability.• Conducted System Integration Testing (SIT) and User Acceptance Testing (UAT), managed the defect lifecycle, and tracked each defect through JIRA.• Managed post-production activities, including continuous monitoring of the production environment and immediate assignment of production issues for rectification.• Documented user feedback for future enhancements and contributed to the future direction of the team's projects.

San Antonio, Texas, Us

• • Acquired and applied extensive knowledge of process map development.• Created and maintained business process maps using iGrafix software.• Ensured enterprise standards are met for documentation standards• Assembled key participants and facilitated cross functional, collaborative teams in business meetings• Documented and published agenda, goals, status reports, implementation schedule• Made system updates as needed• Created training and supporting documents for change rollouts• Maintain communications within the project team regarding statuses, upcoming due date etc.• Involved in Sprint planning meetings to prioritize backlogs for design and development. Also, participated in Sprint review and retrospective meetings to identify gaps in project and address them in subsequent sprint cycles.• Planned test cases for the application and implemented them on the interfaces to ensure that requirements were met.• Documented and managed requirements traceability matrix for project review purpose and to ensure that the business requirements are met.• Coordinated with the pricing team users to plan and execute the User Acceptance Test UAT and documented the results and feedbacks.

Richmond, Virginia, Us

• • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. • Collaborated with clients from concept through final delivery of product or service. • Consistently met deadlines and requirements for all production work orders. • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. • Collaborated with IT and Business Team to ensure that all project details were attended to. • Assisted in the planning of Win10 Migration and application testing efforts. • Tested the functional compliance of company products, including OFSAA, Oracle, Peoplesoft, IFF, Igloo. • Managed annual external audit. • Conducted interviews with key business users to collect information on business processes and user requirements. • Reviewed files, records and other documents to obtain information and respond to requests. • Documented business processes and analyzed procedures to see that they would meet changing business needs.

Mclean, Va, Us

Gathered Elicit requirements using interviews, document analysis, requirements workshops, surveys, customer shadowing, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.• Evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs.• Used enterprise-wide requirements definition and management systems and methodologies required.• Worked with users to measure and time process steps under direction of project managers and Business Analyst peers as needed.

Mumbai, Maharashtra, In

Created and managed virtual files related to investigations in the case management system and follow-up with relevant parties to ensure completion of cases within required timeframes.• Undertook detailed research of customer and other data from internal and external sources to make informed decisions regarding proper disposition of cases Use enterprise-wide requirements definition and management systems and methodologies required.• Serve as liaison for customers for professional service and support requests• Worked in coordination with Business Relationship Managers to expand customer adoption• Demonstrated proficiency in requirements gathering, estimation, gaining customer approval, execution, testing and delivery of professional services requests for CoStar Real Estate Manager Customers• Coordinated with Client Services Team members to ensure adherence to SLA requirements• Identified process improvement opportunities• Supported all work management and quality control processes.

Mumbai, Maharashtra, In

• Interacted with the then existing trading application developers, BA's and customer support to achieve better understanding of existing features, desired features and their priorities.• Played a vital role in the creation and maintenance of iteration plan, documented and prioritized the scope by identifying the client's requirements.• Extended excellent customer service to all customers and prospective customers.• Maintained positive interpersonal relationships with customers and employees. Serve as liaison for customers for professional service and support requests.• Professionally handled complex customer transactions or customer service issues with sound judgment and decision-making.• Provided award-winning customer service with a positive attitude.• Planed and organized effectively to complete all tasks and responsibilities.