Maitry Shah Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

• Lead the comprehensive implementation of ISO 9001:2015 QMS, aligning processes with ISO standards and maintaining documentation
• Partnered with HR to align training initiatives with organizational goals and performance management processes.
• Cultivated strategic objective alignment and fostered a culture of continuous improvement to optimize operational efficiency.
• Implemented ISO 9001:2015 using Agile Methodology, conducting Sprint Reviews for alignment with QMS objectives and rapid issue resolution.
• Collaborated with cross-functional teams and product managers to enhance communication, streamline workflows, and drive operational efficiency.
• Developed and implemented comprehensive training programs aligned with business objectives, creating relevant and effective training materials.

Ahmedabad, Gujarat, India

• Led a team of 6 HR professionals in managing day-to-day HR operations for a workforce of 500+ employees.
• Led end-to-end recruitment, training, and supervision across operational levels, achieving operational excellence and team optimization.
• Oversaw all human resources operations, including managing payroll, recruitment, employee appraisals, retention, and engagement activities, and implemented and maintained HRMS tools.
• Implemented a new HRIS system, resulting in a 40% increase in data accuracy and reporting capabilities.

Ahmedabad, Gujarat, India

• Led efforts to enhance product features, design, and review processes, collaborating with senior management to set strategic goals aligned with the company's vision.
• Managed comprehensive operational functions, including client authentication, customer management, CRM QA, inbound/outbound calling, back-end operations, documentation, market research and analysis, training, and.
• Demonstrated meticulous documentation skills by preparing application manuals, FAQs, and SOPs for internal and external teams
• Conducted training sessions, Developed, and maintained training documentation and user guides.
• Develop and implement strategic recruitment plans to meet the current and future staffing needs of the organization.
• Oversee the recruitment process, including sourcing, interviewing, and hiring.

Ahmedabad Area, India

• Managed reporting and cross-functional team, successfully implementing payroll&HRMS system and other software’s across diverse industries domestically and internationally Offsite and Onsite.
• Supervised critical functions including product performance assessment, software requirements analysis, on-time delivery, and efficient implementation, ensuring alignment with quality standards and client expectations
• Collaborated closely with major clients, facilitating on-site visits to enhance client engagement, provide product training, and understand specific requirements in detail and making recommendations for business and.
• Demonstrated expertise in in-house HR operations management encompassing payroll administration, recruitment processes, appraisal cycles, employee retention strategies, andengagement initiatives.
• Designed and facilitated training programs for employees at all levels, focusing on leadership development, soft skills, and Product training.
• Developed and maintained training documentation and user guides.

Ahmedabad, Gujarat, India

• Conducted comprehensive internal and external audits, ensuring ISO 9001:2015 standards adherence, and meticulously documented implementation
• Managed all ISO-related documents, including audit plans, schedules, reports, and management review meetings
• Analyzed, designed, monitored, and oversaw audit fieldwork, ensuring accuracy, completeness, and compliance with quality standards
• Planned, executed ongoing evaluations of quality standards, ensuring continuous compliancethrough reporting and measurement methodologies, and actively participated in audit planning discussions.Spearheaded successful.
• Collaborated closely with clients and internal teams to ensure software requirements alignment with regulatory and commercial compliance standards
• Oversaw end-to-end payroll and HRMS implementation for major organizations, facilitating seamless communication between clients and internal development team

Ahmedabad, Gujarat, India

• Led and mentored a diverse team of 30 to 40 direct members, driving optimalperformance through effective coaching strategies and ensuring consistent achievement of Key Performance Indicator (KPI) targets.
• Managed a substantial workforce of 300 to 400 indirect members, ensuring consistent optimal service levels.
• Initiated and executed comprehensive training programs organization-wide, enhancing process-level quality and elevating customer satisfaction.
• Led ISO internal audits across operational departments to ensure compliance and continuous improvement.
• Managed employee engagement activities across operational divisions to foster a positive workplace culture and enhance team productivity.

Ahmedabad Area, India

Ahmedabad, Gujarat, India

Mumbai Area, India

Bachelor Of Commerce - Bcom

Diploma Of Education, Business Management With Hr And Finance, 1St

Diploma In E-Commerce, Ecommerce, First