• Lead the comprehensive implementation of ISO 9001:2015 QMS, aligning processes with ISO standards and maintaining documentation• Partnered with HR to align training initiatives with organizational goals and performance management processes.• Cultivated strategic objective alignment and fostered a culture of continuous improvement to optimize operational efficiency.• Implemented ISO 9001:2015 using Agile Methodology, conducting Sprint Reviews for alignment with QMS objectives and rapid issue resolution.• Collaborated with cross-functional teams and product managers to enhance communication, streamline workflows, and drive operational efficiency.• Developed and implemented comprehensive training programs aligned with business objectives, creating relevant and effective training materials.

• Led a team of 6 HR professionals in managing day-to-day HR operations for a workforce of 500+ employees.• Led end-to-end recruitment, training, and supervision across operational levels, achieving operational excellence and team optimization.• Oversaw all human resources operations, including managing payroll, recruitment, employee appraisals, retention, and engagement activities, and implemented and maintained HRMS tools.• Implemented a new HRIS system, resulting in a 40% increase in data accuracy and reporting capabilities.

Led efforts to enhance product features, design, and review processes, collaborating with senior management to set strategic goals aligned with the company's vision.• Managed comprehensive operational functions, including client authentication, customer management, CRM QA, inbound/outbound calling, back-end operations, documentation, market research and analysis, training, and front-end product configuration, ensuring endto-end operational excellence• Demonstrated meticulous documentation skills by preparing application manuals, FAQs, and SOPs for internal and external teams• Conducted training sessions, Developed, and maintained training documentation and user guides.• Develop and implement strategic recruitment plans to meet the current and future staffing needs of the organization.• Oversee the recruitment process, including sourcing, interviewing, and hiring.

Managed reporting and cross-functional team, successfully implementing payroll&HRMS system and other software’s across diverse industries domestically and internationally Offsite and Onsite.• Supervised critical functions including product performance assessment, software requirements analysis, on-time delivery, and efficient implementation, ensuring alignment with quality standards and client expectations• Collaborated closely with major clients, facilitating on-site visits to enhance client engagement, provide product training, and understand specific requirements in detail and making recommendations for business and process improvements.• Demonstrated expertise in in-house HR operations management encompassing payroll administration, recruitment processes, appraisal cycles, employee retention strategies, andengagement initiatives.• Designed and facilitated training programs for employees at all levels, focusing on leadership development, soft skills, and Product training.• Developed and maintained training documentation and user guides.

• Conducted comprehensive internal and external audits, ensuring ISO 9001:2015 standards adherence, and meticulously documented implementation• Managed all ISO-related documents, including audit plans, schedules, reports, and management review meetings• Analyzed, designed, monitored, and oversaw audit fieldwork, ensuring accuracy, completeness, and compliance with quality standards• Planned, executed ongoing evaluations of quality standards, ensuring continuous compliancethrough reporting and measurement methodologies, and actively participated in audit planning discussions.Spearheaded successful payroll system implementations for diverse domestic and international companies, managing full project lifecycles from initiation to customer-facing deployments• Collaborated closely with clients and internal teams to ensure software requirements alignment with regulatory and commercial compliance standards• Oversaw end-to-end payroll and HRMS implementation for major organizations, facilitating seamless communication between clients and internal development team

• Led and mentored a diverse team of 30 to 40 direct members, driving optimalperformance through effective coaching strategies and ensuring consistent achievement of Key Performance Indicator (KPI) targets.• Managed a substantial workforce of 300 to 400 indirect members, ensuring consistent optimal service levels.• Initiated and executed comprehensive training programs organization-wide, enhancing process-level quality and elevating customer satisfaction.• Led ISO internal audits across operational departments to ensure compliance and continuous improvement.• Managed employee engagement activities across operational divisions to foster a positive workplace culture and enhance team productivity.