Policy Administration:- Process new policy applications, renewals, and cancellations.- Maintain accurate policy records, including customer information, coverage details, and payment history.- Issue certificates of insurance and other policy documents.- Respond to customer inquiries regarding policy coverage, premiums, and claims.- Handle policy endorsements and changes.- Provide excellent customer service to policyholders, agents, and other stakeholders.- Resolve customer complaints and issues in a timely and professional manner.- Build and maintain strong customer relationships.- Process premium payments and generate invoices.- Follow up on overdue payments and handle collections.- Maintain accurate and up-to-date records in insurance databases and systems.

• Responsible for dealing with prospective customers, gathering and coordinating requirements from clients.• Planning and executing projects including coordinating with operations, productions and clients.• Maintaining positive customer relations using feedback from clients and incorporating corrective actions to build trust relationship.• Carried out client requirements assessments and coordinated resolutions with supply chain and quality team.• Responsible for generating proposals to acquire tenders, negotiate with clients and close deals.• Maintaining an inventory of projects with status updates and generating progress reports to help optimize delivery of the project.• Incorporated agile implementation to help my team deliver efficiently.• Mentor new team members to quickly and effectively onboard the responsibilities and begin contributing.

• Event coordinator at Federation of Indian Chambers of Commerce and Industry (FICCI).• Event coordination and production work Navratri event with Lallooji and Sons.

• Coordinated Jal Mahotsav event which is one of the biggest events inMadhya Pradesh state of India.• Responsible for providing hospitality and administrative support likecoordinating with different teams to make sure the clientrequirements are met.• Managed social media accounts for events.