Administrative Assistant
CurrentPolicy Administration:- Process new policy applications, renewals, and cancellations.- Maintain accurate policy records, including customer information, coverage details, and payment history.- Issue certificates of insurance and other policy documents.- Respond to customer inquiries regarding policy coverage, premiums, and claims.- Handle policy endorsements and changes.- Provide excellent customer service to policyholders, agents, and other stakeholders.- Resolve customer complaints and issues in a timely and professional manner.- Build and maintain strong customer relationships.- Process premium payments and generate invoices.- Follow up on overdue payments and handle collections.- Maintain accurate and up-to-date records in insurance databases and systems.