Maitry Shah Email and Phone Number

• Onboarding the large and global Fortune 500 clients in SaaS environment; right from kick off to all the way through Software development life cycle • Define clients’ video and UGC marketing strategy to improve their digital presence; Implement the best practices to help the brands to deploy the best content across their social media channels (FB, Instagram, Snapchat) to improve ROI and customer engagement up to 20% • Led the JIRA migration project to improve team’s productivity; moved all the projects’ history and details to JIRA, developed the workflows and dashboards; establish a committee for the continuous improvements • Supervise and provide coaching and continuous training to the direct reports and a project management team; help them to define their career path, set/track the goals and provide constructing feedback in a timely manner • Acted as a Scrum Master and Implemented Agile/Scrum framework within custom development team, helping the team to manage product backlog better and deliver the priority items to the clients in each iteration • Initiated and educated the team about ADA compliance, set up the partnership with one of the vendors to help with ADA audit for the existing client base and new deals; set up pricing structure and define the base timeline for the ADA projects; establish the workflows, trained all the teams (development, QA, Product, Marketing and PM) about WCAG 2.0 guidelines

• Staying within the budget, scope and time, I worked closely with the different teams on a project integration for Fortune 500 clients in SaaS environment - from a kick off to implementation to launch; supported the clients post launch and carry forward the relationship with a great success ratio; worked on 8-10 clients simultaneously at a time• Define the mobile and digital strategy for B2B and B2C clients; Serving as a single contact point for the clients for project deliveries, resources and change management• Responsible to collect the project requirements; define deliverables and milestones; create timeline and track the project progress; worked closely with the business analyst team to create project requirements document and with UI/UX team to create a best in class user experience for the mobile sites and apps• Identified the risks, draft the action plan and lead the meetings with clients’ executives, stack holders as well as internal teams on proposed changes in plan and project progress; put together post-mortem document and present it across the teams to improve the work quality • Collaborated with cross-functional teams such as Solution Engineers’, Sales Engineers, third party vendors to draft project scheduling, resourcing and prioritization

As a QA team lead, I manage a team of around 10 QAs working under retail team. My responsibilities include to assign a resource to the project, manage the QA resources across the team and clients, track the testing process, make sure all the documentation is up-to-date, how is the quality of the product when given to the clients. I am also responsible for setting up a automation testing for mobile sites. Working with the automation engineers, I identify the needs of the testing for each clients and based on that set up a testing scenarios.