Maiya Franklin Email and Phone Number

Manage inbound and outbound customer inquiries, providing timely and accurate resolution to billing and account issues, while ensuring high levels of customer satisfaction for TriZetto Provider Solutions' diverse client base.

Performed diagnostic procedures, including X-rays, EKGs, and routine checks, ensuring accurate data collection for physician interpretation.Managed patient intake by recording vital statistics and health histories, streamlining the process for clinic and hospital visits.Maintained inventory control of medical supplies, preemptively ordering stock to avoid shortages and support uninterrupted clinical operations.Enhanced patient service by coordinating administrative tasks, such as… Show more Performed diagnostic procedures, including X-rays, EKGs, and routine checks, ensuring accurate data collection for physician interpretation.Managed patient intake by recording vital statistics and health histories, streamlining the process for clinic and hospital visits.Maintained inventory control of medical supplies, preemptively ordering stock to avoid shortages and support uninterrupted clinical operations.Enhanced patient service by coordinating administrative tasks, such as chart management, insurance form completion, and prescription coordination with pharmacies. Show less

Delivered exemplary customer service by adhering to company protocols, which resulted in consistently meeting call-time and quality benchmarks.Managed a substantial volume of inbound calls per shift, providing product information and quotes, leading to positive customer experiences and proactive resolution of issues.