Mai Khou Yang Email & Phone Number

• SME for client operating systems and contract analysis • Troubleshoot and resolve end user issues regarding contracts and generating reports • Data Entry for transactions involving employee/member new hire provisioning and terminations• Curate SOPs and Excel workbooks for training purposes• Assist with training and support of new team members• Workflow delegation to support staff as needed• Process improvement seeker

Appleton, Wisconsin, United States

• Analyze and define resolutions for client and customer concerns • Improve inventory management process increasing sales revenue• Maintain master inventory lists for multiple distribution regions using Excel• Generate reports on a weekly and monthly basis• Curate SOPs and Excel workbooks for training purposes• Assist with training and support of new team members• Subject Matter Expert with specific client and customer platforms

Oshkosh, Wisconsin Area

• Worked directly with Client Services to identify client requests for compliance and onboarding • Data Entry for Driver change requests with termination process • Maintained relationships as primary contact for state regulatory vendors• Curated and Implemented policies and procedures• Process improvement seeker

Oshkosh, Wisconsin Area

• Effective and accurate data entry • Collaborated to fulfill client requests• Implemented state regulations, systems, and procedures into daily processes • Operated office machines and personal computer• Maintained, updated, and accurately filed documents

Appleton Wi

• Designed Business Division Graduate Program Development Roadmaps • Conducted program and meeting management for Business Division Chair and Dean • Utilized multiple software systems such as People Soft, 25 live, and SharePoint • Served as a liaison for prospective students on academic course planning to division• Processed seminar documents, quarterly retention reports, and memos• Organized, prioritized, and delegated duties for division meetings and events

Multicultural Student Services Office

• Executed administrative tasks including scheduling, filing, and formatting documents • Served as a liaison for current and prospective students on academic course planning • Managed Academic Retention Program database• Maintained inventory and ordered supplies