Maja Basinska Email & Phone Number

London, England, United Kingdom

- Forecasting & demand planning (B2B, B2C): predicting customer & brand needs and ensuring sufficient staffing levels.- Strategy planning: developing initiatives to enhance customer engagement and loyalty.- Scheduling: managing schedules to meet customers’ & designers’ demands promptly.- Process and performance improvement: Leading efficiency initiatives.

London, England, United Kingdom

- In charge of demand planning & forecasting- Staffing capacity for peak periods- Project management (tool market research, budgeting, end-to-end implementation)- Improving efficiencies (SLAs, 1st response time, AHT, KPIs)- Ensuring smooth daily ops by scheduling the team’s day-to-day workload- Communicating results - Working with key stakeholders to.

London, England, United Kingdom

- Reviewing contact spikes and working with agility to ensure we have the right people in the right place to help our community- Planning & forecasting the workload - Successful implementation of a new scheduling tool- Constant monitoring of our performance reports- Supporting the team and working with the Senior Customer Care Manager to ensure we have a.

London, England, United Kingdom

- Currently working as a Scheduling Specialist and looking for a scheduling & forecasting tool - 3 months project (Feb - May 2022)- Implementation of a new CRM system (Kustomer) and setting it up from scratch - 4 months project (Apr-Aug 2021)- Working on improving the Team's SLAs- Being the escalation point of contact for the team, through help desk.

London, England, United Kingdom

- Managing customer care through help desk software- Completing admin tasks such as completing refunds, declined orders- Responding to customer reviews online through Trustpilot & Social Media- Supporting the wider e-commerce team in various duties

Miami, Florida, United States

- Handling and translating requests from non English speaking guests (general inquiries, language assistance- hospital, shore excursions, etc.)- Translating daily newsletter into German and Spanish- Supervising junior team members in everyday duties- Training new hires for the role of International Guest Service

London, United Kingdom

- Supporting the General Manager in running a busy bar restaurant in the City of London- Managing budgets, forecasting- In charge of Health & Safety procedures, documentation, etc.- Managing bookings including private hire parties- Recruitment

London, United Kingdom

- Supporting the General Manager - Leading an international team- Managing bookings including private hire parties- Dealing with guest complaints in a calm and friendly manner- Opening and closing procedures

Cologne, Germany

- Internship as a part of my Year Abroad- Proofreading and quality control of translations: German into English, German into Polish, English into Polish, Polish into English- The fields of tourism, marketing, economics, law, technology, building machinery, as well as contracts, certificates, texts in colloquial language- Translation of short texts from.

Bachelor Of Arts - Ba, German And Hispanic Studies, Upper Class Honours

Activities and Societies: Team Captain of QMUL Ballroom and Latin Dance Club Year Abroad: work placement in Cologne, Germany; study.

Soft Skills Innovation And Personal Management, Influential Leadership

Bachelor Of Arts - Ba, Hispanic Studies

Study placement as a part of Year Abroad Modules: i.a. Spanish history, literature, culture, linguistics; Colloquial Spanish, Languages of.

Aat, Level 2 Certificate In Accounting

Intensive weekend course of accounting Modules: i.a. Bookkeeping Transactions and Controls, Elements of Costing, Using Accounting.

International Baccalaureate Diploma Programme

Activities and Societies: President of the Students' Union Higher Level English, Polish, History Standard Level German, Biology, Maths.