Maja Cirkovic Email & Phone Number

Clearwater, Florida, United States

Adheres to the SCc Project management methodology for the lifecycle of a project. . Assists in the development of the project plan with other members of the SCC and Client teams to establish the final project plan and deliverables. Assists in the development of the Project Charter with other key stakeholders. Assists in the development of the Statement of Work from the contract in conjunction with other members of the SCC team and Client Team. Assists the project manager management of the Project Plan, deliverables and Assists for bringing all parties together insuring that the project is delivered on time and on budget through the complete lifecycle of the project. Assists project manager in maintaining milestones, work break down structures, task trackers, risk and issues logs for the throughout the project lifecycle. Assists project manager with project creating Status reports both written and verbal as defined in project charter. Assists project manager in coordinating and facilitating project planning and review meetings to in order to conduct discussion with all levels of staff at client and SCC utilizing the SCc Project Management Methodology and Framework. Provides suggestions for improvement where applicable Coordinates meetings and follow up on status of issues that can affect the project's critical path

Clearwater, Florida, United States

• Schedules conference calls, maintains calendar and meetings for Director of Client Services• Generates agendas for remote and onsite meetings• Records and publishes meeting minutes and action items for Departmental meetings•Assist in managing and posting documents to the SCP, SharePoint and other sites•Create, Submit and Track purchase requisitions•Updates emergency contact list and hurricane planning checklist• Schedules and confirms travel dates for SCC & Client Onsite Meetings• Prepares and assists managers with required personnel documentation as needed•Reviews and Submits Expense reports•Assists in planning of the Annual SNUG Conference• Assists in planning Customer Service Week• Manages Client Satisfaction results• Gathers responses for request for proposals from potential clients• Monitors and answers the Director’s phone in their absence recording and requests for returned calls•Prepares and published daily attendance report to SCC Management•Prepares weekly payroll time clock reports for review and approval• New hire training progress report• Time Sheet to Time Clock Variance Exception Report• SCC and Post On Call After Hours Roster for Emergency Support•Runs current and ADHOC reports for Division ManagementRuns Client progress reports and provides task management analysis• Properly timesheets against appropriate SCC tasks•Reviews assigned workload to assesses potential delays in the delivery of solutions•Responds to voice messages and emails in a timely manner•Provides meaningful recommendations for improving team productivity and the overall effectiveness of the support effort• Participates in corporate client service and technical training programs as assigned Complies with all approved procedures, directives and guidelines•Performs other duties as assigned

Largo, Florida, United States

• Assist customers with a variety of transactions through a seamless and friendly experience• Demonstrate expertise in all technologies used in the store environment• Inspire trust, teamwork and positive team relationships• Defuse customer situations and provide resolution in a timely and effective manner• Ensure the security and privacy of customer information through education, compliance, and resolution of issues• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

• Perform responsibilities of receiving payments for merchandise purchased by the customers• Handle the job of marking the merchandise to reflect the normal price after the end of sales• Responsible for ordering new supplies, unloading and storing merchandise goods• Perform responsibilities of maintaining the store in a neat and orderly manner• Comprehensive knowledge of the methods and practices of retail sales and marketing• Possess excellent sales and customer service skills• Detail-oriented with good organizational and time management skills

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers• Effective listening skills• Perform repetitive duties daily involving the operation of a sophisticated phone system and proprietary software program• Initiate new and follow up on open Incident Reports derived from escalation situations• Maintain a 100% customer satisfaction outlook at all times• Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customer’s PODS® brand containers

Clearwater, Florida

• Provide excellent service• Run the cash register• Balance cash and inventory transactions• Inventory shelf items• Maintain a clean, guest friendly environment in the store• Receive vendor deliveries• Replace pay-at-pump receipt paper• Handled guest complaints• Travel to racetrac locations to set up a coffee stand for marketing and customer interactions

Clearwater, Florida

Certificate, Project Management

Bachelor Of Applied Science - Basc, Project Management

Associate Of Science - As, Health/Health Care Administration/Management

Associate Of Arts - Aa

High School Diploma, Criminal Justice Academy