Responsibilities: Planing, coordination and execution of delivery of products and servicesIn charge of Onboarding and implementation teamIn charge of Support team with training, follow up, making sure SLAs are metDevelop and implement processes to insure high quality and customer satisfaction for delivery and supportRecruit, educate and coach delivery & support / onboarding staffBeing a contact person when needed on a high lever for top customersIdentify and… Show more Responsibilities: Planing, coordination and execution of delivery of products and servicesIn charge of Onboarding and implementation teamIn charge of Support team with training, follow up, making sure SLAs are metDevelop and implement processes to insure high quality and customer satisfaction for delivery and supportRecruit, educate and coach delivery & support / onboarding staffBeing a contact person when needed on a high lever for top customersIdentify and implement improvements in delivery andsupport processes and update help support materials based on feedback and evaluationof work processes and customer cases.Generate and analyse data in order to implement strategic where improvement is needed. Show less

Operating as the lead point of contact for any and all matters specific to your accountsBuilding and maintaining strong, long-lasting customer relationshipsResponsible for sale both new sale and upselling Responsible for recruiting, education and coaching staff for support / salesOverseeing customer account management, including negotiating contracts and agreements to maximise profitVisit clients, attend trade shows and other industry events to capitalise on networking and… Show more Operating as the lead point of contact for any and all matters specific to your accountsBuilding and maintaining strong, long-lasting customer relationshipsResponsible for sale both new sale and upselling Responsible for recruiting, education and coaching staff for support / salesOverseeing customer account management, including negotiating contracts and agreements to maximise profitVisit clients, attend trade shows and other industry events to capitalise on networking and relationship-building opportunitiesResponsible for accounts of all sizes by representing andby working with direct reports and supporting positions Show less

Working at the international department at HP, I was responsible for Swedish and Norwegian accounts both local and globalMy daily tasks consisted of organising customer meetings, presenting and selling products, creating and maintaining relations with customers, coordinating order management team with the sales support teamI worked close with field sales in the aspect of product offering, pricing strategies and working towards targets and KPI:sThis job required excellent customer… Show more Working at the international department at HP, I was responsible for Swedish and Norwegian accounts both local and globalMy daily tasks consisted of organising customer meetings, presenting and selling products, creating and maintaining relations with customers, coordinating order management team with the sales support teamI worked close with field sales in the aspect of product offering, pricing strategies and working towards targets and KPI:sThis job required excellent customer skills, product knowledge (offering and pricing) and flexibility to deal with different internal and external customer expectations and requestsThrough this job I learned how to adapt to fast and often stressful situations. Show less