 Implemented operations, procedures and best practices that resulted in achieving 100%++ for Rooms Budget in 2021 Collaborate with Marketing Managers to create unique, brand-specific and independent relevant revenue generating packages and promotions Analyze overall monthly/weekly hotel performance and provide summary report with recommendations to improve long-term strategies Organized and lead weekly revenue strategy meetings for executive teams and shareholders Analyze sales strategy effectiveness and prepares historical and future commentary of maximizing revenue Complete knowledge of hotel reports and excel in analyzing data and extracting information to impact decisions Member of the Executive Team

 Part of Area Revenue team for Carolina's and West Virginia as a Transient Revenue Inventory Manager, including 6 properties with focus on 2 of the largest properties in the market Implemented operations, procedures and best practices that resulted in achieving 100% or greater for both supporting properties for Rooms Budget in 2019 Collaborate with Marketing Managers to create unique, brand-specific, revenue generating packages and promotions Analyze overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies Led Integration of a Starwood property to Marriott systems Created and implemented a weekly update that is sent to GM’s for snapshot of updates. Responsible on keeping Area GM informed on his hotels that I support Analyze sales strategy effectiveness and prepares historical and future commentary of maximizing revenue Complete knowledge of hotel reports and excel in analyzing data and extracting information to impact decisions Involved in weekly operational meeting with total hotel department and senior leaders to bring insight that will impact their productivity and planning for future weeks/months

 Supported Director of Revenue Management in implementing operations, procedures and best practices that resulted in 7% room revenue growth year over year and market share growth of 9.8% year over year Collaborate with Marketing Managers to create unique, brand-specific, revenue generating packages and promotions Host weekly Group Pick up meetings: analyze individual group pace, communicate strategies to maximize hotel revenue and minimize group opportunities Analyze overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies Supported Director of Revenue Management in Daily Business Review meeting to evaluate opportunities to guide optimal decisions with Group and Catering Sales Managers Severed as a leader for Group Reservations Team, which included 3 group room coordinators and 1 Revenue Management Analyst Advanced Reservation’s Coordinator’s development through on-going training sessions, implementing and upholding policies and procedures, technology, strong communication skills and time management

• Monitor and analyze competitive set’s pricing and general market conditions; implement appropriate pricing and inventory strategies to drive market share• Review daily pace reports to identify under-performing market segments and assist property DORM to strategically target these segments• Compile, distribute and revise short term operational forecasts as needed; 14 day, 3 day and direct property updates • Manage external booking tools to ensure Best Rate Guarantee compliance with weekly updates to inventory, pricing and availability detail via internal PMS and OTA yielding tools (EZ Yield, Expedia, Booking.com, etc.)• Analyze weekly and monthly STR reports to deliver concise market share analysis providing detailed performance explanations of recent Occupancy, ADR and REVPar with YOY comparisons; monthly commentaries explaining revenue variances to forecast and budget• Create and maintain rate plans through Galaxy and Valhalla for local and global business transient agreements and ensure that all rate plans are properly status and selling• Work cohesively with Event Management to eliminate group inaccuracies, increase MPSI results and continuously generate revenue by overseeing the maintenance of group blocks • Collaborate with Marketing Managers to create unique, brand-specific, revenue generating packages and promotions• Compile reports for hotel strategy meetings and attend weekly pricing meeting with General Manager• Update PDA actual and balance to P&L at month end• Quotes group rates, specialty suites, packages and review daily adjustments and allowances• Create and modify crystal reports to retrieve data as needed and requested• Train fellow associates on revenue related processes, systems, and procedures• Provide direct revenue management support on property in the absence of the property’s DORM

Know and understand all rooms, rates, activities, hours of operation and experiences of AMM-Starwood hotel properties; W’s, Westin’s, Sheraton’s & St. RegisConvert incoming inquiries into booked reservations; up-sell accommodations, negotiate rates when needed and providing superior service throughout multiple brandsEnsure all group contracts match blocks in Delphi, Valhalla and Galaxy Monitor group blocks and cut-offs; provide maximum revenue for groupsProcess all reservation requests per group sales and cateringEnsure necessary changes are being handled in a timely and accurate fashion; communicate with clients use 24hour or less time restrictions to accommodate requestReview all resumes and confirm all details are accurate and communicated to coinciding departments; Front Office, Accounting, Convention Services and SalesPrioritize billing and routing is executed with accurately and to group specificationsProcess any individual group reservations depositsPrint daily IPS reports and work with Revenue Management Analysts, DORMs and Starwood support to correct any inventory discrepancies as they ariseTrain and motivate team members to ensure efficiency within the reservations department

Managed several corporate accounts for meetings and convention services through group rooms coordinationWorked with sales, front office, IT, and the accounting team to provide exceptional service to all groups and transient guestsCorrespond with meeting planners through email and phone prior to group arrival to ensure all attendees have secured reservations with accurate billing by processing rooming lists and taking reservations via phone and emailWorked within a team environment to ensure quality of service by responding to all correspondence including internal inquiries within 24 hours Maintaining professional relationship with clientsCreating and managing group blocksCreating rate schedules Attending client meetings, including preplanning and pre-consEnsure proper processing of billing and rooming listsBlocked special requests reservations and suites

Taking guest calls and providing informationManager on dutyResolving guest complaintsGuest check in and check outDealing with cash/credit card transactionsCreating and changing guest reservations

Supervised a team of front desk agents to provide exceptional guest serviceAdministered daily operations at the front desk and managed shifts through efficient delegation of tasks Handled guest opportunities and resolved challenges as neededManaged house count on a daily basis through rooms controlEnsured all revenue is captured by running accurate reports and posting revenue when applicableTrained new associates to present a welcoming experience to all guests Provided ongoing support to all agents to encourage growth within their own positionsBuild brand loyalty by encouraging agents to promote programs such as Starwood Preferred Guest and Make a Green Choice Took on the role of manager on duty as neededWorked with management to create schedules that maximized efficiency while minimizing payroll costsConcierge duties

Front Desk.Service Express (PBX, Club Longe Concierge).Housekeeping.

Supervision of all daily operations in the housekeeping department.Inspection of the clean rooms.Room set up for the VIP's.Inspection of the mini bars.Checking and ordering housekeeping supplies.