• Develops and administers various human resources plan and procedures for all company personnel.• Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems.• Implements and annually updates the compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.• Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.• Conducts recruitment effort for all exempt, nonexempt and temporary workers; writes and places advertisements; works with supervisors to screen and interview candidates; conducts reference checking; extends job offers; conducts new-employee orientations; monitors career-path program and employee relations counseling; conducts exit interviews.• Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains organizational charts and employee directory.• Evaluates reports, decisions and results of department initiatives in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.• Ensures compliance with all local employment laws.

• Initiate and lead human resource programs and projects• Conduct research through various methods (data collection, surveys etc.) to identify a problematic situation or find the cause• Provide advice and recommendations to HR personnel for resolution of daily issues• Formulate strategic and practical plans to address human resource matters• Assist in recruiting, training and management of personnel• Devise plans and techniques to drive change and culture management• Assist in the development and integration of policies• Select and implement suitable HR technology• Help establish control systems for compliance with business methods and HR practices• Review systems and processes and make modifications to address issues• Refurbish knowledge of advancements in the field and present new ideas

- Responsible for placement of jobs, close transactions of client’s vacated positions and increase business with prospective and existing clients to meet budgeted sales revenue target. - Ensure delivery of high quality service to candidates and clients. - Perform variety of administrative tasks that support the overall mission of quality performance and service.

– maintain,improve and develop filing systems, both computerized and manual, ensuring that all documents (CVs, JDs, Clients’ Profile, etc)are filed quickly and correctly in the relevant system so that completed information can be retrieved quickly.; responsible in entering and updating all client and candidate information into PC Recruiter;implement and maintain a candidate tracking sheet that will monitor status of candidate endorsements made by each Consultant to every client; weekly update of candidate database and knowledge base – assist in the recruitment and selection process with the preparation of job specifications, advertisements and regular updating of JobStreet and TDS website postings ; assist in liaising with relevant advertising agency/ies regarding the placement of adverts and monitoring the response to such; respond to enquiries with regard to vacancies, process of applications, conditions of service, whether over the telephone, face to face or representing the company at recruitment and community events, providing a professional, informative response; contribute to successful team working of the ES Recruitment Team; working closely with others to provide a seamless, quality, customer-focused service to clients, management and job applicants– explore and recommend new job portals; provide business intelligence updates on industry trends and competitor updates; assist in conducting character reference checks as necessary; assist in ad-hoc projects as assigned Ensure efficient searching, screening and selection processes utilizing multiple sourcing channels. Conduct preliminary assessment through paper screening to assess an applicant’s basic qualifications against client specifications.Propose and implement sourcing activities and ensure continuous growth of healthy pipeline of candidates in the database.- Maintain accurate, complete and updated data/records on all clients, job orders and candidates to facilitate effective recruitment drive.

SOURCING:Attend job fairs Post job openings on different online job boards SCREENING:- Screens and validates communication skills of applicants through extensive interviews- Scores the applicants based on key performance indicators for communication skills requirements producing quality endorsees for HRO training

Calling prospective customers/clients in USA and Canada to offer the prepaid calling service of the company.To do basic up-selling to offer other services that the company has.Ensure that customers are satisfied with the service of the company.