I am a results-driven professional with a unique blend of expertise in customer service and software development. As a Customer Service Associate, I specialize in delivering exceptional client experiences, managing high-profile customer relationships, and ensuring satisfaction through effective problem-solving and communication.In parallel, I bring a strong technical foundation as a MERN Stack Developer, proficient in MongoDB, Express.js, React.js, and Node.js. I am passionate about designing and implementing scalable, user-focused web applications that solve complex challenges and drive business growth.My dual experience enables me to bridge the gap between customer-centric insights and technical innovation, ensuring solutions that are both practical and impactful. I thrive in dynamic environments that challenge me to think critically, collaborate effectively, and deliver excellence.I am continually seeking opportunities to grow, contribute, and create meaningful value through a combination of people-first service and cutting-edge technology.Let’s connect to explore opportunities for collaboration and innovation.
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Mern Stack DeveloperArtlitDhaka, Bd
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Customer Service AssociateBysl Global Technology Group Sep 2024 - PresentPlot 39/2 Kalachadpur (North Baridhara) Gulshan Dhaka 1212• Acted as the primary point of contact for high-profile clients, ensuring exceptional customer service aligned with the brand's prestige.• Managed client inquiries and resolved issues promptly to maintain high levels of customer satisfaction and loyalty.• Provided personalized recommendations and styling advice, leveraging deep product knowledge to enhance the client experience.• Maintained accurate client records, tracked preferences, and ensured seamless communication for a tailored customer journey.• Collaborated with sales, marketing, and operations teams to address customer needs and support brand objectives.• Upscaled opportunities through proactive relationship building, enhancing customer retention and revenue growth.• Adhered to and upheld the brand’s standards of service excellence, discretion, and professionalism at all times. -
Mern Stack DeveloperArtlit Jun 2024 - PresentMohammadpur Thana, Dhaka, Bangladesh• Develop and maintain web applications using the MERN stack• Collaborate with front-end and back-end developers to define and implement innovative solutions.
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Customer Service Associate (Specialized Team)Genex Infosys Limited Jun 2021 - Jun 2024Nikunja C/A, Airport Road, Dhaka• Managed premium customer complaints and provided solutions within SLA.• Maintained stakeholder relationships and collaborated with cross-functional teams.• Mentored and guided team members to ensure excellence in service delivery.• Consistently achieved key business targets.• Meet agreed response time for specific queries or complaints.• Responsible for the complaints regarding the network, product & including all after-sales and service.• On-time follow-up of specific customers and give feedback.• Ensure set standard of performance quality is maintained• Ensure customer satisfaction based on complaints and requests. • Provide accurate information with adequate knowledge.• Maintain proper Insights for each and every query complain and request of subscribers.• Initiate follow-up for unsolved status until fully resolved • Provide on-the-job support to other concerns (if necessary) -
Customer Service Associate (Specialized Team)Digicon Technologies Ltd Apr 2021 - Jun 2021Rajuk Trade Center, Nikunja-01, Khilkhet, Dhaka, Bangladesh• Solving Problems and resolving conflicts.• Managed premium customer complaints and provided solutions within SLA.• Maintained stakeholder relationships and collaborated with cross-functional teams.• Mentored and guided team members to ensure excellence in service delivery. -
Customer Service RepresentativeDigicon Technologies Ltd Aug 2019 - Mar 2021Rajuk Trade Center, Nikunja-01, Khilkhet, Dhaka, Bangladesh• Ensure timely, accurate, and empathetic resolution of customer issues over phone.
Md. Majaharul Islam Rana Education Details
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Bachelor Of Science - Bs. Computer Science And Engineering -
Khulna Polytechnic InstituteDiploma Engineering. Computer Science -
Dhopakhali Secondary SchoolScience
Frequently Asked Questions about Md. Majaharul Islam Rana
What company does Md. Majaharul Islam Rana work for?
Md. Majaharul Islam Rana works for Artlit
What is Md. Majaharul Islam Rana's role at the current company?
Md. Majaharul Islam Rana's current role is MERN stack developer.
What schools did Md. Majaharul Islam Rana attend?
Md. Majaharul Islam Rana attended Northern University, Bangladesh, Khulna Polytechnic Institute, Dhopakhali Secondary School.
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