Administered and supported enterprise software tools, including Zoho, NinjaRMM, Huntress, Todyl, O365 Admin, GSuite, and LastPass.Configured and deployed Datto solutions for data backup, recovery, and business continuity.Set up and manage Active Directory for user accounts, permissions, and security policies.Set up end-to-end client support infrastructures, including computer setup, account setup, and communication tools configuration (calls, ticketing systems, chat).Partnered with RingCentral to deliver and maintain VoIP solutions for clients.Managed dispatching and prioritized inbound support tickets to ensure SLA compliance.Conducted remote troubleshooting using tools such as Splashtop to resolve hardware and software issues.Coordinated offboarding and onboarding processes, including full account setup and communication system integration for new clients.Client communication and support processes via ticketing systems and collaborative tools.Delivered monitoring and security management through NinjaRMM and Huntress to prevent and mitigate threats.Provided ongoing maintenance and technical support for cloud-based tools, including Office 365 and GSuite.

Collaborate with sales and marketing to identify and implement tools and processes that will improve the efficiency and effectiveness of lead generation efforts.Analyze data and metrics to identify trends and opportunities to optimize lead generation strategies.Develop and maintain lead generation systems and processes, including CRM and marketing automation tools.Oversee the development and maintenance of the company's website and online presence to ensure that it is optimized for lead generation.Design and implement data-driven approaches to lead generation.Implement and maintain data security protocols to protect customer data.

Comprehensive ATM management and software support for banks, financial customers with Incident Management Services.Incident identification, logging, categorization, prioritization, initial diagnosis, escalation as necessary, resolution, and closure.Communication with the user community throughout the life of the incident.Communication with other service management processes.Change management and problem management.Service asset and configuration management.Service level management and communication with IT service.Creating different types of reports on request.

Oversee and support all administrative duties in the office and ensure that office is operating smoothly.Manage office supplies inventory and place orders as necessary.Receive and sort incoming mail and deliveries, and manage outgoing mail.Ensure policies are implemented appropriately.Manage office budget.Identify opportunities for process and office management improvements and implement new systems.Provide administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports.