Liberty Adriatic is a leading inbound DMC for MICE and corporate travel in Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Serbia, Macedonia and Albania. We provide full service in the area of event management, conferences, congresses and incentives. Leisure travel for groups and FITs is another business pillar of Liberty Adriatic. all tailor made - be it group or individual.- Responsible for management of proposals for potential clients and liaising with clients.- Ensuring that all arrangements are done and carried out as per the itineraries. Management of services for confirmed MICE groups and providing smooth running of the operation on site.- Retaining customer relationship by establishing and maintaining effective communication with both existing and potential clients.- Liaising between clients and suppliers and ensuring that service delivered by the suppliers meet clients’ expectations.- Research and development of new products and updating of existing products and services.- Management and support of good relationship with suppliers, business partners and clients.- Participation in the business development programs, such as handling Familiarization Trips for potential MICE clients.- Handling of inspection trips for confirmed businesses, to ensure that the clients receive essential information on how to operate their coming events/projects in Balkans.

- Communication with clients/guests via telephone and e-mails.- Providing information to callers and hostel guests.- Listening and responding to guest queries and requests both in-person and by phone.- Providing an outstanding guest experience.- Maintaining an orderly front desk.- Maintaining guest records and book reservations.- Managing bookings in online systems Hostelbookers, Hostelworld, Booking.- Registering and checking guests in. Closing guest accounts and checking guests out.- Maintaining clear and accurate records of guest room bookings.- Verifying and imprinting credit cards for authorization.- Computing all guest billings, posting charges to guest rooms and house accounts.- Control inventory relevant to reception area and the entire hostel (including F&B area).- Cleaning of guest rooms and bathrooms.

- Communication with clients/guests via telephone and e-mails.- Providing information to callers and hostel guests.- Listening and responding to guest queries and requests both in-person and by phone.- Providing an outstanding guest experience.- Maintaining an orderly front desk.- Maintaining guest records and book reservations.- Managing bookings in online systems Hostelbookers, Hostelworld, Booking.- Registering and checking guests in. Closing guest accounts and checking guests out.- Maintaining clear and accurate records of guest room bookings.- Verifying and imprinting credit cards for authorization.- Computing all guest billings, posting charges to guest rooms and house accounts.- Control inventory relevant to reception area and the entire hostel (including F&B area).- Cleaning of guest rooms and bathrooms.

- Event Assistant; Organising training workshops and seminars.- Call center representative: Managing large amounts of outbound calls in a timely manner, following communication scripts when handling different topics, keeping records of all conversations in our call center database in a comprehensible way, organizing databases.- Frequently attending educational seminars to improve knowledge and performance level.- Advanced knowledge of Microsoft Office: Word, Excel, Power Point.

- Processing, typing, editing, and formatting reports and documents.- Reporting to management and performing secretarial duties.- Filing documents, as well as entering data and maintaining databases.- Directing internal and external calls, emails, and faxes to designated departments.- Monitoring office supplies and ordering replacements.- Monitoring office supplies and ordering replacements.- Preparing facilities and arranging refreshments for events, if required.- Advanced knowledge of Microsoft Office: Word, Excel, Power Point.