Maja Mihelcic Email & Phone Number

Toronto, ON, CA

Toronto, Ontario

Calgary, Alberta

• Provide day to day guidance in prioritizing work and focus for the End User Care Team, moving resources across teams where necessary to ensure service levels are maintained;
• Provide technical training and mentorship for the team on an ongoing basis, creating new training resources and sessions on an ongoing basis;
• Create and implement process improvements in our support structure to serve clients more efficiently and effectively in order to maintain service levels and exceed… Show more
• Create and implement process improvements in our support structure to serve clients more efficiently and effectively in order to maintain service levels and exceed expectations Show less

Calgary, Alberta

• Benevity is the global leader in online workplace giving, matching, volunteering and community investment software. My role is to create Raving Fans of Benevity through exceptional service:
• Be the primary contact and lead for client support requests by email and phone, and ensure all service levels are maintained;
• Escalate client issues within the organization to ensure they are resolved in a timely fashion;
• Report system bugs and enhancement requests to the development… Show more Benevity is the global leader in online workplace giving, matching, volunteering and community investment software. My role is to create Raving.
• Report system bugs and enhancement requests to the development team;
• Assist in the implementation of new client programs and software configuration;

St. Catharines, ON

Beamsville, ON

St. Catharines, ON

• Perform opening duties including sanitation, preparation and restocking of supplies
• Explain various dishes on menu to patrons and make menu recommendations when desired
• Take orders and fulfill them
• Clear tables and set them before and after the guests have left

East London, South Africa

• Work closely with the head of Trade and Information to create marketing materials such as a member brochure, guide to membership and benefits booklet, and event invitations
• Answer incoming calls and take messages for various departments during weekly meetings
• Obtain the necessary information for members with questions and/or concerns

Hamilton, Ontario

• Provide receptionist services
• Maintain office files
• Open and sort mail accordingly
• Organize office and front store area
• Greet and assist customers when necessary

Binbrook, ON

• I began at Shoppers Drug Mart as a co-op student and was then hired on as a permanent employee. Six months into the role, I was promoted to a cash supervisor with the following duties:
• Assisted in various departments including cosmetics and pharmacy
• Performed front store tasks, including cashing customers out and facing assigned aisles
• Learned to efficiently multi-task in a fast-paced environment
• Discovered the effectiveness of delegating tasks
• Responsible for… Show more I began at Shoppers Drug Mart as a co-op student and was then hired on as a permanent employee. Six months into the role, I was promoted to a cash supervisor with the following duties:

Bachelor Of Business Administration - Bba, International Commerce And Global Development

Activities and Societies: Logistics and Organizing Committee member for both the 2015 and 2016 Annual Student Forums; Intramural.

High School