Mj De Leon Email & Phone Number

United Arab Emirates

City Walk, Dubai Uae

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.• Remedied issues quickly and effectively through active listening, • Arranged for transportation to and from the airport, train station and events for visitors upon request.• Supported in improving operations and resolving… Show more • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.• Remedied issues quickly and effectively through active listening, • Arranged for transportation to and from the airport, train station and events for visitors upon request.• Supported in improving operations and resolving issues to deliver top-notch customer service Show less

Philippines

• Met all customer call guidelines including service levels, handle time and productivity.• Completed documentation and logs each day and generated weekly reports detailing activities.• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.• Worked with new hires to educate on various customer service tasks, product specifications and company protocols.