* Performing internal penetration tests of client networks by enumerating client networks, identifying vulnerabilities/misconfigurations, creating reports based on findings, and then delivering reports to clients* Performing external penetration tests of client networks by conducting reconnaissance, enumerating internet-facing client systems/services, identifying vulnerabilities/misconfigurations, creating reports based on findings, and delivering reports to clients* Conducting application penetration tests of client applications by performing reconnaissance, enumerating internet-facing client applications, identifying vulnerabilities/misconfigurations, creating reports based on findings, and delivering reports to clients* Executing social engineering tests by performing reconnaissance, designing campaign pretext, creating phishing emails, creating spoofed logon forms, creating reports based on findings, and delivering reports to clients* Implementing vulnerability assessments/remediation consulting by performing vulnerability scans, generating reports for scans, and advising on how to remediate vulnerability findings* Performing firewall reviews of client firewalls/other perimeter security devices, and creating reports based on findings Researching and developing skills personally and sharing insights with theteam

* Provide technical support to end-users and assist with resolving their IT issues* Manage user accounts and access permissions, ensuring compliance with security policies* Install, configure, and maintain servers, network devices, and operating systems (e.g., Windows, Linux) *Enhanced system performance by optimizing server configurations and implementing regular updates.* Improved security measures by conducting vulnerability assessments and applying necessary patches.* Ensured system availability by managing backup schedules and verifying successful completion of backups regularly.* Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.

* Responded to customer comments and questions via Live Chat during shifts.* Resolved concerns with products or services to help with retention and drive sales.* Helped large volume of customers every day with positive attitude andfocus on customer satisfaction.