• Oversee the development, implementation, and evaluation of IT projects in line with organizational objectives.• Lead the process of installing, configuring, and maintaining computers and other related IT equipment, devices, servers and systems; adds or upgrades and configures disk drives, printers, surveillance systems, backup devices, Active Directory, DNS Servers and related equipment.• Supervise, implement and monitor security management protocols (data saving, firewall, backup, security for equipment and software) in order to ensure data security, availability and an immediate operational recovery and continuity in case of emergency.• Facilitate Enterprise Data Warehouse (EDW) initiative by developing requirements and customized methodology to improve management decision support reporting.• Perform system administration, analysis, and maintenance for all servers, storage, and backup systems.• Develop appropriate qualitative and quantitative monitoring, tracking systems, tools and templates and prepare data for decision-making processes.• Devise and establish IT policies and systems to support the implementation of strategies.• Manage annual budget and developed IP application and support systems, integration procedures and projects.• Review and assess architecture design, implementation, testing and deployment needs to identify project requirements and costs.• Oversee IT officers in tracking assets, inventory, warranties and maintenance of systems.

• Oversee the Drugstore computer systems, managing network and servers.• Identify, troubleshoots, and resolves software, hardware and network failures.• Perform the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems • Upgrade, install and configure new hardware and software to meet company objectives.• Implement security protocols and procedures to prevent potential threats.• Support and troubleshoot multiple OS platforms, network equipment and configurations (Firewalls, routers, switches, VPNs, Clusters … etc), and along with follow up and coordinate with vendors & service providers.• Manage the configuration of new user desktop, laptops, phones, and workstations.• Maintain and troubler shoot printers, projectors, and video equipment.• Create user accounts and performing access control.• Perform diagnostic tests and debugging procedures to optimize computer systems.• Document processes, as well as backing up and archiving data.• Develop data retrieval and recovery procedures.• Design and implement efficient end-user feedback and error reporting systems.• Keeping up to date with advancements and best practices in IT administration.

• Manage the development, performance and delivery of the IT hardware of the organization, to produce smooth and efficient service and delivery solutions, maximizing performance and profitability against pre-agreed targets.• Ensure that the team understands the duties of the IT hardware maintenance team and its role within the organization.• Create budgets and plan to maximize profitability• contribute to training and development of the team and organization.• Assist Line Manager in achieving maximum customer satisfaction in accordance with organization plans.

• Ensure the performance, availability, and security of clusters of MySQL instances.• Arrange upgrades, backups, and provisioning of database instances.• Collaborate with the other teams, preparing documentation and specifications as required.• Provision of MySQL instances, both in clustered and non-clustered configurations.• Ensure the performance, security, and availability of databases.• Prepare documentation and specifications.• Handle database procedures, such as an upgrade, backup, recovery, migration, etc.• Profile server resource usage, optimize and tweak as necessary.• Collaborate with other team members and stakeholders.• Collaborate with the development team in the design sessions.