•Providing technical & billing assistance to customers subscribed.•Resolving the customers problem through guidance them in timely and effective manner.•Following up on the new offered services and products. Services and troubleshooting including: -Fixed services -IPVPN over fiber, Microwave, Fibra and Mobile Network 3G/4G. -ISDN: Primary & Basic -GPON Solution: FTTH, FTTB & FTTP -ADSL, VDSL, AVPN and Bitstream -Lease Line: Internet, International, Local Data and Voice Line -SIP Trunk - Hosting services: Web\Mail & DNS services -Static IP -VOIP -Triple Play & double play 3P,2P

•Activating the digital identity of citizens through Sanad stations.•Introducing the digital government services provided by Sanad application. •Educating citizens about the importance of activating the digital identity and performing any government service remotely.

I got my professional skills at the National ICT, Upskilling Program in Computer Networks, English Language & Employability Soft Skills. English Skills:•Practicing English skills of speaking, Reading, Listening & Writing for effective conversions and interacting in meetings. •Understanding and expressing points of view and giving an effective presentation. •Making the role play as productive as possible by discussion and debate, for BBC six-minutes & one minute English exercise. •Learning to develop critical thinking skills by challenging in discussions based on the content of the Ted Talks. •Reading a 7 Habits Of Highly Effective People By Steven Covey Book in order to present a summary of ideas and discussion them.•Becoming competent at telephone etiquette and gaing confidence in using English as a business. •Preparing to be master English in Business Personality, Email, Complaint, Interview, CV, meeting and Sales Pitch.2. Soft Skills: Presentation and interview skills, body language and writing professional emails.3. Technical Field: Advanced Routing And Switching Skills: -Secure Switch & Router. (console password, VTY password, Enable password). -Configure (Telnet & SSH, Static IP). -Configure (Interfaces, RIP, EIGRP, OSPF) on Router. -Configure (IP Address, VLAN) on Switch. -Static Route & Dynamic Route. -RIP & RIP version 2. -Describe & Configure STP, VTP & HSRP. -Configure Layer 3 Switch, NAT & PAT and Access Control List. -WAN Technology -Types of QOS -VOIP Technology and configure it. -Configure 2800 Router series for VOIP.