Lead IT Infrastructure and Digital Audits: Conduct thorough audits across multiple companies within the organization, focusing on identifying and assessing risks within IT infrastructure, digital systems, and processes.Risk Identification and Audit Planning: Evaluate critical areas of IT infrastructure to identify potential risks. Develop and execute audit plans to address vulnerabilities and enhance overall IT governance and security.E-commerce Systems and Operations Audits: Oversee end-to-end audits of e-commerce business units, evaluating both system security and operational efficiencies. Ensure compliance with industry standards and protect against potential cyber threats.Stakeholder Engagement: Collaborate with cross-functional teams, including IT, Operations, and Compliance, to address audit findings. Provide stakeholders with actionable recommendations to mitigate identified risks and improve processes.Compliance and Regulatory Standards: Ensure that IT and digital systems adhere to compliance requirements, organizational policies, and industry best practices. Regularly review and update audit methodologies to align with regulatory changes.Audit Documentation and Reporting: Prepare detailed audit reports summarizing key findings, risk areas, and recommendations for improvement. Present these findings to senior leadership and relevant stakeholders, facilitating informed decision-making.Continuous Process Improvement: Identify opportunities to enhance audit processes and risk assessment techniques. Implement improvements to streamline audit workflows, reduce inefficiencies, and enhance the effectiveness of risk management strategies.Change Management Participation: Support change management initiatives within IT by auditing proposed changes to minimize risks associated with system updates or infrastructure modifications.

Lead IT Risk Management Processes: Execute comprehensive IT risk management practices to support the organization’s mission by enhancing IT system security and defining proactive strategies to mitigate risk, addressing any gaps or weaknesses in the IT environment, controls, and policies.Guide IT Leadership and Stakeholders: Provide clear, actionable insights on IT risks to IT management and stakeholders, securing their commitment to establish and sustain an effective risk management program.Develop and Implement IT Governance Framework: Design a robust IT governance framework in alignment with business requirements, collaborating with key stakeholders across the organization to ensure that IT solutions meet organizational needs and industry best practices.Conduct Regular IT Audits: Carry out scheduled IT assessments with a structured audit plan, documenting key findings and recommendations. Ensure a corrective action plan is shared with IT management and stakeholders and that all recommendations are implemented effectively to uphold company IT standards, policies, and procedures.Evaluate IT Infrastructure for Compliance and Efficiency: Regularly analyze and assess the IT infrastructure to verify operational accuracy, efficiency, and security, ensuring all processes and systems meet regulatory compliance requirements.Participate in Change Management Processes: Support IT change management initiatives, ensuring that beneficial changes are implemented with minimal disruption to IT services and systems.Enhance Processes for New Business Needs: Identify gaps and inefficiencies in outdated processes, updating them to align with evolving business requirements and emerging technology trends.

• Ensure the smooth running of the IT operations in the field, including user support, IT systems, domain services, communications, and connectivity. • Network configuration assessments and implementing Hardware/software upgrades and improvements. • Plan and develop IT budgets for field offices, obtain competitive prices from suppliers, to ensure cost effectiveness. • Establish project scopes, goals, timelines, resources, and deliverables that support business goals and tracking projects progress. • Recommend information technology strategies, policies, and procedures by evaluate organization outcomes; identify problems; and evaluate trends. • Develop, and implement new IT procedures in the field and reviewing and enhancing existing procedures.

• Ensure the stability of the systems and communication applications to avoid any error/ downtime • Respect and enforce the security and safety procedures to ensure the protection of all company data.• Draw a yearly action plan for the IT department and follow-up its implementation.• Ensure implementation and smooth running of IT standard management.• Organize IT CAPEX and OPEX purchases.• Ensure minimal delay in all recovery procedures to minimize the impact on operations.• Develop retail awareness to provide results that are in line with the business.• Ensure the proper conservation, utilization, and profitability of the Company’s assets.

• Hardware and software trouble shooting.• IT infrastructure: Servers Switches and access Point Configuration / cables installation.• ERP systems.• Windows services updates server.• Data analysis.• Retail systems.

• install and configure computer hardware operating systems and applications• monitor and maintain computer systems and networks• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• troubleshoot system and network problems, diagnosing and solving hardware or software faults• replace parts as required• provide support, including procedural documentation and relevant reports• follow diagrams and written instructions to repair a fault or set up a system• support the roll-out of new applications• set up new users' accounts and profiles and deal with password issues• respond within agreed time limits to call-outs• work continuously on a task until completion (or referral to third parties, if appropriate)• priorities and manage many open cases at one time• rapidly establish a good working relationship with customers and other professionals, such as software developers• test and evaluate new technology• Conduct electrical safety checks on computer equipment.

• Hardware and software trouble shooting.• Network Connectivity, TCP/IP configuration, Internet connectivity.• MS Office products.• Upgrades, installation of software and drivers.• User rights and permissions, disabling and enabling accounts, file and folder permissions and configuration of security templates as per need.• Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.