Majda Eloumami Email and Phone Number

Gather and analyze data from various sources to create comprehensive reports, including performance metrics, KPIs, and ad hoc reports. • Develop and maintain standardized reporting templates and processes, ensuring consistency and accuracy of reports • Collaborate with cross-functional teams to understand reporting requirements and provide data-driven insights to support decision-making. • Conduct deep dive analysis of any serious deviation on the KPI’s, with the Operations department

• Monitored real-time adherence to service level agreements, making immediate adjustments to staffing levels and agent assignments. • Conducted ongoing analysis of job volumes, average handle times, and agent performance to identify trends and recommend process improvements. • Analyzed real-time data to identify performance gaps and areas for improvement, providing recommendations for process enhancements • Take actions to minimize the gaps between internal and Client KPI and assumptions • Generated daily, weekly, and monthly reports on key performance metrics, providing actionable insights to management.

• Reviewed user-generated content, ensuring compliance with platform policies and guidelines. • Moderated and responded to user reports, providing timely resolution to user concerns. • Collaborated with cross-functional teams to improve content policies and enhance user experience. • Developed and maintained documentation and training materials for content moderation processes.

Marketing satisfaction project: creation of surveys, administration of calls, data entry, classification and processing results

Gestion de la caisse, traitement des impayés et gestion crédit.

Gestion de la caisse, traitement des dossiers et la gestion du stock pharmaceutique.