Majed Almajed Email & Phone Number

Riyadh, Sa

Saudi Arabia

• Lead the marketing department, evaluating and enhancing the overall strategy and plan to align with organizational goals.• Conduct comprehensive market research to identify opportunities and challenges, developing innovative strategies for sustainable growth.• Collaborate closely with the sales team to devise pricing strategies that optimize profitability and market share, while prioritizing customer satisfaction.• Manage marketing projects from inception to completion, overseeing events, trade shows, and social media strategies to enhance brand visibility and foster customer engagement.

Saudi Arabia

• Planned and monitored the development of various strategies and policies, including recruitment programs, training initiatives, and succession planning.• Conducted Training Needs Analysis (TNA) to assess the training and development needs of each program, focusing on driving growth and cultural wellbeing.• Analyzed the effectiveness of training programs using performance metrics and Key Performance Indicators (KPIs).• Collaborated with the accounting team to manage the training budget effectively and ensure optimal utilization.• Reported the progress of training and development programs to senior management, providing insights and recommendations for improvement.

Saudi Arabia

• Assessed local market conditions to identify current and prospective sales opportunities. Developed forecasts, financial objectives, and business plans to drive sales growth and meet set goals and metrics.• Directly supervised the assistant branch manager, head teller, and tellers, ensuring compliance with organizational policies and applicable laws. • Conducted interviews, training sessions, and performance appraisals. Planned, assigned, and directed work, and administered rewards and disciplinary actions as necessary.• Addressed customer complaints and resolved problems efficiently to maintain high levels of customer satisfaction and retention.

Saudi Arabia

• Generated new business within the branch market for deposit accounts, loans, and cash management services, aligning with organizational objectives and customer needs.• Supervised branch staff, providing coaching, development, and discipline to ensure sales goals were met. Ensured strict adherence to policies and procedures while delivering exceptional customer service, in accordance with the branch staffing model.• Managed the loan application process, adhering to authority, policy, and procedure guidelines to facilitate timely and efficient processing.• Prepared accurate reports as requested by management and handled customer complaints and inquiries effectively to maintain high levels of satisfaction.• Maintained a strong, visible, and positive presence in the community through involvement in local events and clubs, representing the bank's commitment to community engagement.• Ensured compliance with all bank policies, regulations, and applicable laws while carrying out duties and responsibilities.

Saudi Arabia

Saudi Arabia

• Organized and hosted exclusive VIP events, ensuring memorable experiences for high-value clients.• Built strong bonds and trust with VIPs, serving as their exclusive point of contact for all inquiries and needs.• Implemented strategies to upgrade VIP clients by increasing trading volume and fees, enhancing their benefits and status.• Assisted existing VIPs in diversifying and managing their portfolios by recommending relevant products and facilitating upselling and cross-selling opportunities.

Saudi Arabia

• Actively referred clients to Account Managers to explore potential solutions for identified problems, ensuring professional and efficient service delivery.• Assisted the retail team in adhering to branch activities and processes to promote the retention and growth of existing clients.• Attracted new clients by effectively addressing their banking and financial needs, contributing to meeting branch targets and goals.• Provided courteous customer service, addressing various banking inquiries and concerns, while following established procedures and communication scripts.

Master Of Science In Computer Education, 3.70/4

Master Of Business Administration - Mba, Marketing, 3.5/4

Diploma, Banking And Financial Support Services

Bachelor'S Degree, Education, 4.13/5