Bringing Pakistan's IT platforms to Saudi Arabia

MaximProTechs has developed a Location Based Survey and Design Tool for Telecommunications Industry that features work force management, Hierarchy Management, Layered Survey Changes and customized dashboards in partnership with SyntecX (Development partner of MaximProTechs)

Pakistan Telecommunications Company Limited (PTCL) is the incumbent fixed line operator in Pakistan that is mostly government owned and is being run under the umbrella of Etisalat group. Etisalat is a UAE based telecommunications company that operates globally as Mobily in KSA, Etisalat Egypt, Canar Sudan, Etisalat Nigeria, Maroc and Sotelma in West Africa, Mauritel, Etisalat in Afghanistan, Sri Lanka, and UAE. • Improved online customer experience rating by 100% through designing the remake of corporate website and designing the first smart app for PTCL customers• Headed Customer Care Operations through back offices for billing, operations, EVDO, broadband, etc. brought down the MTTR (Mean Time To Resolve) by 25%• Headed the Etisalat digitization initiative that was a shared scorecard with the CEO of PTCL. • Executed Net Promoter Score survey through TNS on TRI*M index• Integrated CRM, Billing, Online Charging Systems and Inventory management systems with the website to facilitate live online customer support• Redesigned and uplifted Smart shops with enabling of staff and improved FCR significantly• Made 150 VTM machines available for 24 x 7 cash collection for customers. Revamped them for new customer experience delivery• Launched PTCL Touch smart app and redesigned the corporate website. • Launched sales and distribution channel with 200% increase in the first year• Executed several marketing campaigns and designed product placement • Successfully designed the workflow and launched GPON, IPTV (First in Asia), IP Video Phone through fixed line device; VDSL (first commercial roll out in the world), Quad Play services in Pakistan• Headed the logistics section for ADSL modems, with no shortage in stock for 7 years

Pakistan Telecommunications Company Limited (PTCL) is the incumbent fixed line operator in Pakistan that is mostly government owned and is being run under the umbrella of Etisalat group. PTCL is operating with 17,000 employees and has 4 million subscribers in Pakistan. Etisalat is a UAE based telecommunications company that operates globally as Mobily in KSA, Etisalat Egypt, Canar Sudan, Etisalat Nigeria, Maroc and Sotelma in West Africa, Mauritel, Etisalat in Afghanistan, Sri Lanka, and UAE. Headed Value Added Services for Wired Products with 50% revenue increase in the first yearHeaded Sales and Distribution channel development bringing in 200% more salesHeaded logistics for fixed line services with zero outage in field deployment stockSuccessfully launched and designed the workflow for GPON, IPTV, IP Video Phone, VDSL the first commercial roll out in the world, and surveillance products in PakistanResponsible for the operational performance of the country i.e. three zones with seventeen regionsFormulated product line budget with Sales Targets, Revenue forecast, Opex/Capex and PnL

Pakistan Telecommunications Company Limited (PTCL) is the incumbent fixed line operator in Pakistan that is mostly government owned and is being run under the umbrella of Etisalat group. PTCL is operating with 17,000 employees and has 4 million subscribers in Pakistan. Etisalat is a UAE based telecommunications company that operates globally as Mobily in KSA, Etisalat Egypt, Canar Sudan, Etisalat Nigeria, Maroc and Sotelma in West Africa, Mauritel, Etisalat in Afghanistan, Sri Lanka, and UAE. Formulated standard operation procedures on provisioning, fault rectification, customer experience, field operations, for all consumer products of PTCLDesigned product pricing and packages for commercial roll outs Product development and constant features enhancement to enhance the product life cycle Formulated product line budget with Revenue forecast, Opex/Capex and PnLSetting regional targets for increase in sales and reduction of churn

Pakistan Telecommunications Company Limited (PTCL) is the incumbent fixed line operator in Pakistan that is mostly government owned and is being run under the umbrella of Etisalat group. PTCL is operating with 17,000 employees and has 4 million subscribers in Pakistan. Etisalat is a UAE based telecommunications company that operates globally as Mobily in KSA, Etisalat Egypt, Canar Sudan, Etisalat Nigeria, Maroc and Sotelma in West Africa, Mauritel, Etisalat in Afghanistan, Sri Lanka, and UAE. Managed several projects for broadband launch in 17 regionsLaunched IPTV service, the first in Pakistan with a handful team Oversaw the work flow structure, managing changes for improvement in efficiencyHeaded Billing and customer care development. Developed product IVR scripts and Flows for multimedia and broadband provisioning and fault rectification call numbersTrained contact centers and Field staff on product knowledge and rules of provisioning and fault rectification Sale of US$ 1 million per annum achieved in the first week of joiningIncreased sale of International and Domestic bandwidth circuits to ISPsCoordinated R&D with the vendor and technical teams for provisioning of new services

Paknet Limited (PTCL) a subsidiary of PTCL was established to cater data services beginning its operations as a dial-up service provider that later grew to provide broadband to its customers. It was the largest narrowband service provider in the country when it was merged back into the parent company PTCL in December 2007Transferred customers to PTCL for merger of Paknet LimitedCoordinated transfer of employees and their placement in departments for the parent company PTCLManaged renovation of customer care centers and facelift for the company image in the marketDeveloped feasibility on DSL and network expansion throughout the countryMonitored Dial up Scratch card distribution network development and launch of new productsRestructured the Sales department; redefining work flows, work structure and responsibilities Actively monitored tender for PERN project coordination with HEC, Cisco and PTCL optic network teamsProduced maximum sale of DSL connections to meet the monthly targets with the first ever dispatch of commissions and appreciation letters to the team members

Dancom Online Services provided ADSL services on PTCL copper network and soon grew to be the largest ADSL provider in the country. It had its operations in most big cities of the country. It was later merged into Link Dot Net and then Mobilink managed by ORASCOMLaunched first call center for an internet service provider with universal access network number for the entire countryDesigned the Technical Assistance Center with more 90% rectifications with in TATThe above developed TAC and CC models were acknowledged and replicated in all regional officesHeaded CEM for corporate accounts for more than 20 corporate entities with more than 4000 broadband and VPN accounts.Planed and implemented customer support techniques, process flows, and customer feedback forms

Managing of Oxygen filling plant, receiving oxygen from the adjacent Ghee mill. Maintaining all the accounts including payroll, expenses and profits.Procurement, Supplies and indentation of Different material to Projects like Welding material, Diesel power Generators, Cutting and Shaping tools, Shearing machines, lathe machines, etc.Ensuring prompt and standardized supplies and providing services regarding issues of warranty.Projects Accomplished:Bestway Cement Project, Saadi Cement Project, Dewan Suleman Fiber Plant III, Dong Fang Electric Company (Ghazi Brotha Project), S&N Engineering Islamabad, Piping project of bringing water from Simly Dam to Islamabad