Design of managed IT-Services Creation of Managed Service calculations and conditionsDeveloping Transition & Project plans as well as workflows and conceptsProject management of IT projects, specifically projects for new servicesTransition management from the project phase to LIVE operationBriefing and training of sales representatives on new productsCollaboration with IT consultants in order to optimize processes

Acquisition and proposal submission of customer projects Development of projects & conceptsCost monitoring and budget controlCoordination of project teamsPreparation, conceptualization, and creation of project plansIndependent execution of project tasks, such as backend system maintenance, administration & management of web hosting packagesPlanning & conducting workshopsSetting up & managing marketing and social media campaigns

building relationships with the customer's team;Relationship management of current clients and acquisition of new clients;Organizational and content-related support for consultants and introduction to the issues & methods;Development of concepts and preparation of documentation;Identifying potential to generate follow-up orders and provide additional value for customers;Project management and leadership of internal projects & processes;Administration of CRM & sales applications; identifying and analyzing business intelligence analyses and KPIs; adjusting internal processes;Project leadership & organization of internal projects.

Coaching and training of new employees on banking processes and conversation standards (SAP applications, PB & DB CRM system);Monitoring the performance and service quality of employee conversations;Assisting the team leader in operational management (call volume, average handling time monitoring, team quality);Supporting employees in the technical and professional areas.

Planning and execution of projects in the Tartous district;Management of grants and donations;Preparation of balance sheets and financial reports for the district;Management of financial transactions;Approval of expenditures and control of project budgets;Supervision of finance personnel (5 employees);Discussion of finances with the board;Representing the district at conferences, meetings of donors, and partners;Point of contact for international organizations and partners (OCHA, UNHCR, WFP, ICRC, etc.).

Data management (refugees, relief items, logistics, warehouse);Creation of reports & statistics (MS Excel, Al-Amin Reporting Software);Resource management (staff, volunteers, vehicles, warehouse, service providers);Leadership of the registration team (25-35 employees).

Strategic & financial planning with the parent company (goals, vision, partnerships);Regular reporting, business, and project reports;Structuring and analysis of data and indicators (KPIs);Leadership, guidance & coaching of employees (sales, logistics processes, customs processes);Organization & optimization of processes & operations (fleet management through Magaya Shipping SW, customer journey, warehouse operations, sea & road freight processes);Acquisition of major clients and negotiation of partnership contracts;Financial report controlling, balance sheet control;Control & optimization of external service contracts.

Customer acquisition & sales;Accepting customer orders and sending price quotes;Concluding and managing customer contracts;Leadership of the sales team (2 employees);Warehouse control and process analysis of transportation operations - Operation Management;Planning deliveries - Documentation of waybills and customs clearance.