Olufemi Majekodunmi Email & Phone Number

• File incident reports and handles inappropriate behavior to document problems and disturbances• Establishes internal databases and record management systems to enhance accuracy and integrity of all documentations• Handles stressful situations with a calm demeanor and pleasant manner• Assists and advises clients and residents regarding usage and benefits of organization’s services.• Addresses resident concerns and issues in accordance with the organization’s customer service… Show more • File incident reports and handles inappropriate behavior to document problems and disturbances• Establishes internal databases and record management systems to enhance accuracy and integrity of all documentations• Handles stressful situations with a calm demeanor and pleasant manner• Assists and advises clients and residents regarding usage and benefits of organization’s services.• Addresses resident concerns and issues in accordance with the organization’s customer service standard• Secures the building by monitoring systems, performing facility walkthroughs and controlling access to owner’s units thereby achieving zero incident for over three years. Show less

Toronto, Ontario, Canada

• Consistently exceeded sales goals by presenting company products and services to current and potential clients• Demonstrated ability to interact and maintain effective relationships within various departments of customer service center (CCC).• Delivered end-to-end solutions that meet solutions that customer’s immediate and future needs• Well versed in Day-to-Day banking and revolving blended skill set• Met all targets for pre-approved credit limit increases and balance… Show more • Consistently exceeded sales goals by presenting company products and services to current and potential clients• Demonstrated ability to interact and maintain effective relationships within various departments of customer service center (CCC).• Delivered end-to-end solutions that meet solutions that customer’s immediate and future needs• Well versed in Day-to-Day banking and revolving blended skill set• Met all targets for pre-approved credit limit increases and balance transfers• Highly efficient in troubleshooting Scotia Online issues and providing effective solutions• Opened Checking and Savings Accounts for New Customers Show less

Lagos, Nigeria

• Led the creation of a new unit business, achieving $15million asset growth within two years of operations• Grew client portfolio by 30% by leveraging on existing customer relationships and new market opportunities• Developed and managed healthy business relationships with corporate clients worth over $10 million• Resolved client’s business problems by providing customer - focused solutions based on detailed understanding of the customers’ business operations and challenges•… Show more • Led the creation of a new unit business, achieving $15million asset growth within two years of operations• Grew client portfolio by 30% by leveraging on existing customer relationships and new market opportunities• Developed and managed healthy business relationships with corporate clients worth over $10 million• Resolved client’s business problems by providing customer - focused solutions based on detailed understanding of the customers’ business operations and challenges• Managed written and verbal communications with customers including in – company and client-facing presentations Show less

Lagos, Nigeria

• Evaluated financial market and business risks, trends of financial statements for the purpose of granting credits and making credit presentations.• Maintained and deepened corporate client portfolio with current liabilities balance of over $50million• Successfully managed the deployment of payment / collection solution of over $190 million dollar in sales, improving business with the customer by 20%