FMI are Ireland's leading Field Management company, we celebrated 24 years in business this year and have offices nationwide in Dublin, Belfast and Cork. We employ 800+ people across Ireland.Offering sales, merchandising, instore demos, recruitment, mystery shopping and a state of the art customer service call centre across the FMCG, utilities, pharma sectors. We represent some of Ireland’s and the worlds’ best-known brands e.g. Electric Ireland, Nespresso, Dunnes Stores, Virgin Media, IDL, Supervalu and Cadbury’s. We are fast-paced, dynamic and we employ Ireland’s brightest and most ambitious teams. Awards won include: • Irish Sales Champion Awards 2017 - Best Outsource Partner• Irish Sales Champion Awards 2017 – Best Sales Team• Field Marketing Awards 2017 – Best Sales Campaign Award Check out our website to learn more www.fmi.ie #PeoplePower

Head of Customer Operations /Contact Services As a member of the senior management team my remit is primarily focussed on managing the domestic customer database from acquisition to service delivery. With a large domestic customer base spread across 10 counties I am actively engaged in both acquisition and retention programs. My remit is quite varied and also includes the strategic planning and implementation of all marketing plans, the recruitment and management of both our in-house and outsourced field sales team as well as the daily management of the domestic credit control process and its team :

Responsible for sales & marketing as well as customer care

Joining the company from start up position i was responsible for the acquistion and retention of the customeer base . Focussing largely on the B2C market we also enjoyed a large presence in the retail sector , with the product being sold via many of the larger multiple chains. I retained full responsibility for all sales and marketing activities

Worked as the intermediary between the various clients and the organistaion - SITEL

Managing a team of 120 telemarketers and 4 team managers I managed the day to day running of various campaigns for the HBOS brand. As well as managing the day to day tasks i worked closely with both external and internal clients - ensuring adherence to set performance requirements

Describe your position

Describe your position