Marcelo Jesus Email & Phone Number

São Paulo, São Paulo, Brazil

Technical Proficiencies:Proficient in implementing and configuring VMWare ESXi for Virtualisation, Microsoft Windows Server, ADAXES, SCCM, WSUS, ADDS/ADFS, RDS, and Veeam B&R for Disaster Recovery (BCP).Skilled in managing Microsoft SQL-Server, Office 365 (SharePoint/Microsoft Teams/OneDrive), Intune, and Microsoft Authenticator.Certified in Fortinet to Network Security Solutions including FortiGate and FortiClient VPN firewalls.Familiar with Operations Systems as GNU Linux, Kali, Debian, Ubuntu, Red Hat/CentOS, macOS Monterey, Big Sur, Catalina, Mohave (Apple), and Microsoft Windows 10/11 PRO/ENT.Operational Management:Proficient in incident and request management to attend end-users across ITSM ServiceNow, also with experienced use of Dameware MRS/RE, Any Desk, and TeamViewer as Remote Support Tools.Customer Service:Committed to providing our internal customers with reliable and fast computers and mobiles to meet their expectations, equipped with the necessary tools to achieve their goals. Experienced in asset monitoring with Zabbix, Nagios, Grafana, and asset inventory with GLPI.Contract Management for ISPs, communication (Landlines, Mobile, VoIP (LoopUp), Printing, and IT Outsourcing.Oversaw IT Procurement Management (DAC/DAD), control of IT Inventory, and Life Cycle of Assets.Environmental and Financial Stewardship:Ensured proper disposal of Electronic Waste with certified vendors to Destroy/Recycle or Reverse Engineer, avoiding any impact on nature in compliance with company policies and local environmental laws.Prepared budgets for IT investments and new projects to keep all assets under warranty support and replacement for new technologies as necessary.

Experience gained as a NOC - Network Operational Control analyst, where I was able to improve and implement the Open Source monitoring software Zabbix, which consisted of monitoring servers of various clients in real time, with analyses of: Processor usage, Memory, Disk Space, SQL Database, URA System (Audible Response Units), network communication failure, Internet link failure, increase in ambient temperature of the location and servers, hardware and software inventory. Opening of tickets for incidents, activation of support team for critical situations. Issuance of daily reports with the occurrences of the day.

I've worked as a Technician Support for FIA, attending to the most diverse calls from employees, setting up new equipment, migrating profiles, installing printers, installing programs, transporting equipment to other units, supporting teachers in the classroom for the installation of projectors and notebooks, granting access to the network, Intranet and Internet.

São Paulo, São Paulo, Brazil

I've worked as a Field Technician Support for COMPUTRADE, attending to the most diverse calls from customers, setting up new equipment as laptops, desktops, servers (Windows/Linux): migrating, creating profiles or folders. Installing printers, installing software's, domestic wireless routers TP-Link/D-Link/Cisco, installing cabling, rack, adding/removing switches/hubs. Installing and configuring CFTV. Assembling desktop and/or maintenance, replacing/upgrading parts as VGAs, Memory modules, Motherboard, CPUs, Coolers, SSD/HD, NIC Cards, UPS, OS install and configuration, AV, Windows Firewall setup, Backup & Restore, Data recovery.