I manage Facebook pages, groups and Instagram accounts of multiple businesses simultaneously. I optimize the brand’s social media presence through the following:- Curating consistent contents- Creating attractive graphics using Canva and Photoshop- Connecting with current and future customers through engagements- Turning fans into loyal customers and advocates

- Staying up-to-date on the latest information on mobile phones, broadband communications (DSL, Fibre Optic) and entertainment media services. - Present and educate customers on products and services offered by focusing on key business initiatives or promotions. Explain and demonstrate the different functions and features of the equipment to customers. Introduce the different price plans and valued-added services according to customers’ needs. Liaise with company’s third party counterparts to provide prompt and updated information upon customers’ request. Prepare and ensure that all processing documents are filed correctly and neatly. Explain the contract agreement carefully. - Handled customers’ post sales inquiries, complaints and feedbacks and coordinate with relevant departments in solving any issue arises.