With 6 years of expertise in operational management, data analysis, consumer service, and reporting. I possesses strong leadership skills, the ability to collaborate with cross-functional teams, and excellent communication skills. ​ My educational background includes an MBA and a Bachelor of Business Studies. Proficient in MS Office Suite, customer relation management, enterprise resource planning, and data analysis, I have hands-on experience with tools such as SAP, Mars-Delivery Management Portal, Excel, and Tableau server. ​ My experience includes managing multiple integrated channels in the order management and fulfillment process, resolving customer inquiries, collaborating with cross-functional departments, and overseeing dealer payment processing. I had received recognition as the Star Performer of the Year 2023 at Whirlpool Corporation. ​ With a passion for delivering quality service and exceeding business objectives, I am ready to drive growth and success as a Sr. Associate - Finance Operations. ​