Majid Ali Khan Email & Phone Number

Lahore, Punjab, Pakistan

- Working with 2 Licensed Realtors from Century 21 New Millennium a top American Real Estate Company - VA, MD and DC-Prospectinga. Cold Calling for (Just listed / Just Sold / Expired) leads with the intention of setting up appointments for youb. Preparing Call Lists the Day Prior.c. Appropriately Marking Contacts/Follow-ups/Exporting Lead to appropriate system- Listing/Seller Supporta. Listing Presentation Preparation (Presentation, Listing Agreement, Disclosures… Show more - Working with 2 Licensed Realtors from Century 21 New Millennium a top American Real Estate Company - VA, MD and DC-Prospectinga. Cold Calling for (Just listed / Just Sold / Expired) leads with the intention of setting up appointments for youb. Preparing Call Lists the Day Prior.c. Appropriately Marking Contacts/Follow-ups/Exporting Lead to appropriate system- Listing/Seller Supporta. Listing Presentation Preparation (Presentation, Listing Agreement, Disclosures, NetSheet)b. Compiling Presentation Content to Send to Leadc. Sending Listing Agreement in DocuSignd. Calendar Meeting & Setting up Listing Appointment use Web Based application (e.g. Zoom, Google Meet)- Buyer Supporta. Buyer Presentation Preparationb. Calendar Meeting & Setting up Buyer Appointments use Web Based application (e.g. Zoom, Google Meet)d. Preparing Offer Contract Docse. Sending Contract Docs in DocuSignf. Creating Showing Requests for Showing Tours based on platform/instructions provided in agent notes on MLS.Expert in the following tools:- RealScout - Bright MLS - GreatAgent - DocuSign - ZipForms - PDF Editor - Active Pipe - Home Beats - Home Actions Show less

Lahore, Punjab, Pakistan

- Training floor agents on new & updated procedures to improve their performance.- Ensuring agents keep up their productivity and maintain high levels of CSAT.- Measuring effectiveness of training sessions, preparing agents’ & team progress reports.- Scheduling & conducting training sessions on SOPs to prepare and support new agent.- Observing the daily operations of agents and identify any areas of improvement.- Provide regular KPI report to Training Head and Project… Show more - Training floor agents on new & updated procedures to improve their performance.- Ensuring agents keep up their productivity and maintain high levels of CSAT.- Measuring effectiveness of training sessions, preparing agents’ & team progress reports.- Scheduling & conducting training sessions on SOPs to prepare and support new agent.- Observing the daily operations of agents and identify any areas of improvement.- Provide regular KPI report to Training Head and Project Manager.Tools: Google classroom, Trello, Scorebuddy, Braintree, Stripe, Primer, Onfido, BrazeCRM: Kustomer, Zendesk, Salesforce Show less

Lahore, Punjab, Pakistan

- Supervising a team of CSRs – Call Support.- Managing team when TL’s when he is on off days.- Taking escalations and assisting users accordingly.- Ensuring effective communication of SOPs to the agents.- Shadowing new agents on the floor.- Preparing progress report on weekly basis and reporting it to the TL.- Observing agents and identifying any areas of improvement.- Assisting TL in scheduling agents to meet SLA.Dialer + CRM: Salesforce

Lahore, Punjab, Pakistan

- Providing Live Customer Support to Uber Eats Partners – Restaurants, Drivers and Eaters.- Maintaining daily reports required by management.- Handling complaints, provide appropriate solutions and alternatives within the time limits.- Meet personal/customer service team targets and call handling KPI.- Provide accurate, valid and complete information by using the right methods/tools

Lahore, Punjab, Pakistan

- Coordinating staff members, Managing daily operations.- Setting and monitoring daily, weekly and monthly targets for each staff member.- Evaluating performance as a team and individually.- Reporting monthly financial and non-financial performance to the CEO.

Lahore, Punjab, Pakistan

- Hiring, training, and inspiring college faculties to deliver their best in teaching students.- Handled financial responsibilities and allocated funds to each college department.- Ensured fair policy in grading students and appraising performance of teachers.- Coordinating with the College Board and delivering planned strategies and operationalplans.- Planned and started courses at the college that attracted students from far wide.- Liaising with community leaders and… Show more - Hiring, training, and inspiring college faculties to deliver their best in teaching students.- Handled financial responsibilities and allocated funds to each college department.- Ensured fair policy in grading students and appraising performance of teachers.- Coordinating with the College Board and delivering planned strategies and operationalplans.- Planned and started courses at the college that attracted students from far wide.- Liaising with community leaders and disseminating information on new-launched coursesof the college Show less

Lahore, Punjab, Pakistan

- Taught subjects at graduate and post graduate level – Marketing, Auditing, Financial Management, Financial Accounting, International Business and Finance, Non – Banking Financial Institutions, Banking Law.- Planned, prepared and delivered lessons and workshops for groups and individuals.- Assigned different assignments, class work, home work, and tests to students and provided grades accordingly.- Identified the progress of individual students and guided them if they fail to… Show more - Taught subjects at graduate and post graduate level – Marketing, Auditing, Financial Management, Financial Accounting, International Business and Finance, Non – Banking Financial Institutions, Banking Law.- Planned, prepared and delivered lessons and workshops for groups and individuals.- Assigned different assignments, class work, home work, and tests to students and provided grades accordingly.- Identified the progress of individual students and guided them if they fail to perform satisfactorily. Show less

Lahore, Punjab, Pakistan

- Taught subjects at graduate and post graduate level – Marketing, Auditing, Financial Management, Financial Accounting, International Business and Finance, Non – Banking Financial Institutions, Business Mathematics & Statistics.

Lahore, Punjab, Pakistan

- Responsible for setting educational goals and standards as well as establish the policies to achieve them.- Perform the tasks of supervising and monitoring the activities of other managers, teachers, support staff and counselors.- Handled responsibilities of developing academic programs as well as monitoring their implementation.

Lahore, Punjab, Pakistan

- Taught subjects at intermediate level – Intro to Accounting, Intro to Commerce, Business Mathematics and Statistics, Intro to Economics.- Maintained accurate records of the students' progress.- Managed the class room behavior of students and to make certain that they adhere to the rules and policies.- Designed and produced teaching materials and reviewed existing materials.

Lahore, Punjab, Pakistan

- Taught subjects at O and A levels – Accounting, Business Studies, Commerce.

Lahore, Punjab, Pakistan

CLIENT SERVICES DEPARTMENT:- Preparation of account opening/closing documentation in line with SBP Regulations.- Handling ATM/Debit card customer quires.- Fixed deposit setup/cancellation in line with ICEP.- Reviewing/updating customer profile/KYC.- Timely submission of WHT to SBP and FED to Finance.REMITTANCE:- Handling/Issuing SSC, DSC, Pay orders, Demand Draft in line with SBP Regulations.

Bs (Hons) In Applied Accountancy, Accountancy

Associate Chartered Certified Accountant (Acca), Accountancy

Masters In Actuarial Sciences, Actuarial Science

Certified Accounting Technician (Cat), Accounting, A

Bachelors Of Commerce In Information Technology, Information Technology, 1St Division

Intermediate In Computer Sciences, Computer Science, 1St Division

Schooling, Biology/Biological Sciences, General, 1St Division