Experienced IT Consultant with a proven track record of delivering innovative solutions and driving digital transformation for software houses. Proficient in providing strategic guidance on technology adoption, project management, and process optimization. Skilled in analyzing business requirements, designing tailored software solutions, and overseeing their implementation to ensure alignment with organizational objectives. Adept at leveraging emerging technologies to enhance efficiency, productivity, and competitiveness. Passionate about staying updated with the latest trends in IT and continuously enhancing skills to deliver value-added services. Open to collaborating with software houses to streamline operations, optimize performance, and achieve sustainable growth.

- Providing Software development consultancy to customers nationwide & internationally.- Provide technical & Non-Technical knowledge to the customer for a better understanding of the product & their needs.- General administration such as meeting setting, Calendar management, and emailing potential clients.- Responsible for business development, cold calling, assessing client needs, and identifying solutions- I have proven working experience in business development.- I have strong follow-up skills to convert cold leads into warm leads.- Using tools LinkedIn, LinkedIn Camp, glass door, Salesforce, Lusha & Hub spot. - Contacting potential clients nationwide & internationally to establish rapport and arrange meetings.- Planning and overseeing new marketing initiatives to grow the company’s revenue.- Research organizations and individuals to find new opportunities and convert them into warm leads.- Increasing the value of current customers while attracting new ones.- Finding and developing new markets and improving sales.- Attending conferences, meetings, and industry events.- Providing backend support on national & international events like, ITCN, LEAP Saudi Arabia, GDC USA, etc.- Developing quotes and proposals for clients.- Developing goals for the development team and business growth and ensuring they are met.- Conduct research to identify new markets and customer needs- Prepare sales contracts ensuring adherence to law-established rules and guidelines- Provide trustworthy feedback and after-sales support to build long-term relationships with new and existing customers.

- Ensure the smooth and adequate flow of information within the company to facilitate other business operations- Managing Customer Services Representative (CSR) team of south, north & central regions.- Directly supervise 28 team members, including 6 service coordinators, systems engineers, NOC analysts, and Help Desk analysts. - Generating the ticket using SAP& share it with customers to track the query status, processing the ticket with the help of the technical team & closing when resolved. - Prepare proposal, SLA, BOQ and submit to customer and maintain invoices as per agreement.- Managing customer queries by emails, phone calls & live chat support- Engage with our loyal customers on a variety of subjects effectively and efficiently via email and live chat- Reporting to top upper management on daily, weekly & Monthly basis.- Take ownership of customers issues and follow problems through to resolution - Handling clients issues & resolve with main concern- Maintain an orderly workflow according to priorities, also maintain complete database related to my responsibilities.- Manage all SLA’s with the usage of SAP including SLA complete detail, corrective and preventive maintenance schedule including the cost management.- Planned all manner of corporate events, including International training, trade shows, international meetings, corporate retreats, company outings, conferences, and more.- Managed all areas of events, from pre-planning, through the event day, and post-event activities.- Supervised team of event planners and assistants, while hiring support staff, caterers, and other contract workers as necessary.- Determined appropriate levels of staffing and budget to stay within given monetary parameters.- Organized logistics of event preparation, including location scouting, booth design, venue decor, and program implementation.- Conducts short- and long-term planning and management for events.

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;- Follow standard processes and procedures;- Identify and escalate priority issues per Client specifications;- Redirect problems to appropriate resource;- Accurately process and record call transactions using a computer and designated tracking software;- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;- Follow up and make scheduled call backs to customers where necessary;- Stay current with system information, changes and updates- Maintenance Contract for technical support with enhances service level.- Coordination, Monitoring & handling matters nationwide till resolution.- Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.- Maintained the office database – retrieved and organized information for individual employees and clients- Coordinate & assist regional manager, senior managers & director of company with respect to ongoing activities, project & resource management.- Handling of new & ongoing project with the collaboration of team.- Coordination with Customers to give support nationwide & internationally.- Directly reporting to principle management.- Maintaining DC,PO and service reports- Administrative experience: Organization, dependability and enthusiasm in business environment.- Preparing Reports for and submission accordingly after commissioning of Equipment’s.- Prepare monthly progress of employees & share evaluation. - Equipment Preventive Maintenance management - Operating software Miracle Service/SAP- Sending Quotation and billing Information