• Oversaw day-to-day operations of Shopper-Value, ensuring efficiency and high-quality service to clients and achieved 99% uptime for software.• Managed deployment, development, support, finance, and admin teams, providing guidance and support to achieve operational objectives like increased deployment efficiency by 25%, decreased deployment latency from 5 to 3 days, decreased support issues resolution time up to 93% in 24 hours.• Collaborated with development team to align product development with operational objectives, delivering updates on time and meeting quality standards.• Managed support team to provide technical support to clients and maintain high levels of customer satisfaction as a result achieved 90% of customer satisfaction rate.• Oversaw finance and project deployment budget, ensuring expenses were within budget and aligned with operational goals.• Managed administrative functions, including HR, facilities management, and legal compliance.• Implemented new ticketing system "Onedesk" to improve operational processes, streamline workflows, and enhance communication across departments as a result, it reduced response time to customer inquiries by 50%.

• Ensure all processes operate smoothly and aligned as per the company policy• Monitor daily operations and address potential issues with the best possible solution• Research and implement new technologies and techniques to deploy new automated systems as well as improve existing systems’ for operational efficiency• Maintain regular interaction with customers and internal departments for requirement gathering, project timelines and troubleshooting procedural delays in project delivery• Acquaint team members with organizational processes & procedures for development & implementation of information systems in a way to ensure fulfillment of specific requirements of clients• Generate and evaluate various status reports for "CEO" to enable effective decision making• Supervise admin, control budget, maintain inventory and ensure high quality service delivery in minimal expense• Recruit and conduct performance evaluation of team members and organize training sessions based on identified training needs• Coordinate with the HR department to ensure our hiring plans meet our business needs• Improve policies and procedures to support organizational objectives• Designed Key Performance Indicators(KPIs) and conduct performance assessments• Monitor employee performance data and recommend solutions that will improve employee efficiency

• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements• Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being, purchase materials, plan inventory and ensure warehouse efficiency• Contribute towards the achievement of company’s strategic and operational objectives• Examine financial data/statements and use them to improve profitability• Perform quality controls and monitor installation KPI’s• Vendors worked with: C-Track, Mei-track, A-Track, Ruptella, Top shine, Go Safe, Wialon/Gurtam, Teltonika• Recruit, train, supervise and appraise human resources• Cater to clients’ or personnel’s concerns

 Responsible of daily installation plan, IT management, technical and sales team training. Analyze setup and make recommendations for the improvement of the IT & operations infrastructure. Interacts with customers and internal departments to resolve issues, Client’s training. Client and Senior Management Interaction Undertakes tactical/strategic planning for the process and ensures optimal capacity utilization of the center; Ensures team is effectively staffed to meet client requirements; Monitors daily progress/status and makes adjustments/corrections to ensure optimal performance and service.

1) Monitor network usage (PRTG)2) Installation and mainteinance of VoIP Network, Linux as Router3) DNS Server, FTP Server, SAMBA Server, DHCP Server4) Active Directory, Exchange Server, Windows Server (2003 & 2008), Windows XP, Windows 75) Installation, support and maintainence of new servers (hardware and software) infrastructure6) Ensured the most cost-effective method to gain maximum efficiency by using multiple servers7) Suggested and provided IT solutions to business and management problems

Accurately identify and effectively report patterns in Customer Behavior. Analyze impact of consumer promotions, offers and change of business rules on Customer Behavior. Coordinate implementation of BI and Customer Services Reporting projects on behalf of Customer Operations Department. Assist in development and improvement of Customer Behavior & Churn Prediction Models. Track and highlight changes in trends of subscriber base on daily/weekly/monthly basis. Maintain knowledge of business rules and definitions.