Majid Farimani Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Exceptional Customer Service: Daily interaction with customers through building a client-base relationshipalong with efficiently handling daily inquiries, resulting in selling over 150,000$ in three months.• Merchandise optimization: Merchandising all Black, Green, and Orange label pieces through unboxing,organizing, and reporting for both the stock room and shop floor.• Proactive Report Management: Conducted individual meetings with both manager and team lead to gatherfeedback regarding the most selling pieces, displaying the sales, and daily selling reports.• Application Training and Support: Assisted new staff in navigating various applications regarding cash out,returning, and emailing process as well as working with Excel sheet, resulting in improved workflow andincreased overall work pace during the high season.• Warehouse Handling: Assisted in semiannual warehouse handling and inventory checking, which led to atransparent report of the past six months items’ report.

Tehran Province, Iran

• Optimized Windows Autopilot: Deployed configuration profiles along with utilizing policy sets via dynamic groups through MECM and configuring company branding via Azure AD, led to have fresh devices to be ready to go with a set of pre-installed applications, device restrictions, and compiling policies according to company needs.• Securing Devices: Utilizing Intune to robust devices’ security by preventing personal devices from accessing company resources, removing unchecked devices, creating compliance policy as well as update rings for different platforms, removing noncompliant devices, perquisition of MFA for device enrollment, Implementing security baselines, creating app protection policies, configuring Windows Hello as well as conditional access.• Monitored Devices’ Health: Utilized Intune’s endpoint analytics to diagnose and report devices’ startup performance along with proactive remediations, resulted in precise diagnose of the devices as well as notifying users about their non-compliant devices via automated messages, resulting in in-advance prohibition from possible conflicts, and overall improvement of workflow for the users with zero touch.• Proactive Issue Management: Conducted individual meetings with both managers and employees to gather feedback and anticipate potential problems, minimizing disasters, security breaches, and machines' slow performance.• Optimized Hardware Procurement: Provided consultation to managers on acquiring new hardware, peripherals, gadgets, and applications, leading to improved staff productivity and saving up to 20,000$.• Application Training and Support: Assisted over 50 employees in navigating various applications, cybersecurity practices, and data protection, resulting in improved workflow and increased user satisfaction.

Toronto, Ontario, Canada

Tehran, Tehran Province, Iran

• Efficient Network Implementation: Procured and implemented network requirements, optimizing cable lengths and deploying security measures, leading to 150$ cost reductions and enhanced network security to prevent physical disasters.• Reliable Network Communication: Configured switches via Ethernet cable and Putty, implementing various configurations and protocols, resulting in reliable network communication with low traffic and a high-end security system.• Cost-Effective Internet Service Plan: Selected the most efficient Internet service plan, configured the router, and set up a VPS (Virtual Private Server), achieving 30$ monthly cost reduction and reduced ping for online gaming services within the network.• Network Troubleshooting Expertise: Utilized CLI tools such as traceroute, ipconfig, nslookup, and netstat to troubleshoot network connection problems, replaced old cables, and eliminated communication obstacles between individual machines.• Proactive Maintenance: Scheduled weekly check disks, full Anti-virus scans, and hard drive defragmentation on all machines, optimizing computer speed, improving hard drive health, and preventing the existence of corrupted files, including malware, malicious content, and viruses.

Tehran, Tehran Province, Iran

Successfully implemented network security for a group of computers through network and file sharing, as opposed to installing Anti-virus on each machine individually, and proactively monitored data and log files, resulting in substantial cost savings and significantly bolstering machines' security.Actively interacted with the manager, embracing new learnings, which led to attaining elevated levels of hands-on experiences, honing communication skills both verbally and in written form, and acquiring proficiency in a fast-paced environment.Participated in discussions and weekly meetings led to gaining strong team orientation, understanding of project pipelines, and attaining IT management fundamentals in action.Prioritized delegated tasks from managers across multiple fields, leading to the development of robust decision-making skills and a proven track record of consistently meeting strict deadlines.Designed the company's graphical content for advertisements across various platforms by utilizing applications such as Adobe Photoshop, Illustrator, and Adobe Premier, which facilitated the development of a strong aptitude for learning new applications and tools, while excelling in multitasking within the workforce.

Post-Secondary Diploma, Computer Systems Networking And Telecommunications, B+

Activities and Societies: • Participated in the 10th Annual Tech Fair at Centennial College, showcasing technical expertise.

Bachelor'S Degree, Computer Science

Associate'S Degree, Computer Software Engineering, A+

Activities and Societies: • Graduated as one of top 20 prominent students in university of Tehran Sama