Motivated IT Professional with over 20 years of experience in service desk operations, supplemented by a coveted Shining Star award and ITIL certifications. During my tenure as a lead, I successfully managed a team of 25 individuals, refining my leadership and communication skills. Now, equipped with +6 years of experience, I am embarking on a transformative journey into the realm of Data Analysis.I've purposefully redirected my career towards becoming a skilled Data Analyst. Over the last 6 months, I've actively upskilled, focusing on mastering key areas such as Power BI, advanced data visualization, and other relevant tools like SQL and DAX.My proficiency in Power BI allows me to translate complex data into compelling visual narratives, while my expertise in data visualization ensures effective communication of insights. The acquisition of additional skills, including SQL and DAX, has equipped me with a diverse toolkit for comprehensive data analysis.