Majida Basheer Email & Phone Number

Ernakulam, Kl, In

India

Developing and implementing operational policies and procedures to ensure efficient and effective operations.Improving systems, processes, and best practices.Managing day-to-day operations as well as the operations team and operations department.Maintaining and enforcing health and safety guidelines.Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.Managing budgets, forecasting, and… Show more Developing and implementing operational policies and procedures to ensure efficient and effective operations.Improving systems, processes, and best practices.Managing day-to-day operations as well as the operations team and operations department.Maintaining and enforcing health and safety guidelines.Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.Managing budgets, forecasting, and allocating resources to help meet business and strategic goals.Streamlining the organization’s business travel processes, including ensuring the best corporate management rates, automating expense reports, and maintaining compliance.Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring production KPIs and metrics.Developing ways to increase the quality of customer service and increase customer satisfaction.Analyzing data and trends to identify opportunities for process improvement and cost savings.Maintaining good supply chain management processes, including inventory management, production processes, sales, and sourcing of suppliers.Optimizing workflows and processes to save time and money.Overseeing staffing plans and supervising, hiring, and training new employees.Reporting on operational efficiency and quality standards.Using strong communication skills to foster a culture of innovation and productivity in the workplace.Incorporating new technologies, operating systems, and business processes when necessary.Maintaining service operations with the goal of ensuring sustainability across business operations. Show less

Ras Al-Khaimah, United Arab Emirates

To identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.This role revolves around good communication and so whatever business work in the duties are likely to include:Following up new business opportunities and setting up meetingsPlanning and preparing presentations (say hello to Powerpoint)Communicating new product developments to prospective clientsOverseeing the development of marketing… Show more To identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.This role revolves around good communication and so whatever business work in the duties are likely to include:Following up new business opportunities and setting up meetingsPlanning and preparing presentations (say hello to Powerpoint)Communicating new product developments to prospective clientsOverseeing the development of marketing literatureWriting reportsProviding management with feedback Show less

Ras Al Khaimah Airport Area

1.Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products.2.Complete flight bookings, prepare change of details, and issue flight tickets using computers.3.Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints.4.Determines charges for services requested and arrange for… Show more 1.Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products.2.Complete flight bookings, prepare change of details, and issue flight tickets using computers.3.Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints.4.Determines charges for services requested and arrange for billing.5.Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions.6.Refers unresolved customer grievances to designated departments for further investigation.7.Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.8.Checks to ensure that appropriate changes were made to resolve customers' problems.9.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.10.Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departments – feeds it back to the Call Centre Manager through Team Leaders.11.Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity12.Understand the real call center concept activities & work in achieving it. Show less

Mumbai , Bangalore

1. Responsible for providing services, ensuring the safety, well-being and general comfort of passengers, in accordance with the provisions of the Jet Airways Operations Manual and Human Resources policies and procedures.2. Identifies situations where the safety, well-being and general comfort of passengers is at risk and takes remedial action, notifying Senior Cabin Crew accordingly.3. Carried out the duties of ‘Senior Cabin Crew’ when designated as such by the Captain. 4… Show more 1. Responsible for providing services, ensuring the safety, well-being and general comfort of passengers, in accordance with the provisions of the Jet Airways Operations Manual and Human Resources policies and procedures.2. Identifies situations where the safety, well-being and general comfort of passengers is at risk and takes remedial action, notifying Senior Cabin Crew accordingly.3. Carried out the duties of ‘Senior Cabin Crew’ when designated as such by the Captain. 4. Instructs individual passengers on issues to ensure their safety and comfort, bringing difficulties to the attention of Senior Cabin Crew. Show less