Majid Herciandy Nugraha Putra Email & Phone Number

Bangkok Metropolitan Area

As Project Manager under APAC Regional Content Team, my responsibilities include:- Pitch and lead larger-scale projects in Content and beyond.- Manage stakeholders' expectations, deadlines, gather data and report on the outcomes of various APAC-wide initiatives.- Continue with the Brand Content Cluster process’ enhancements implementations.- Share learnings from the data/reports, and suggest improvements.- Conduct an onboarding session/cross-department workshops to streamline our process and improve the relationships with other departments.- Set up regular training with the freelance translator's team and knowledge sharing with the team.

Bangkok Metropolitan Area, Thailand

Currently based in Bangkok Regional Office, working alongside a group of creative graphic designers and content writers as content operation. Supporting the onboarding of the new country with Social Media posting and creative requests.Working closely with the Regional Marketing team and APAC Content team to promote sharing and use of APAC assets across all markets. I am also managing 20 freelancers on localization content for foodpanda across APAC market languages.My responsibilities as a Content Operation include:- Contributing to support the new country onboarding (social media creative request, content calendar, and posting).- Organizing work and resources based on short- and long-term needs within the team.- Collaborate with the regional and local teams concisely to ensure projects are completed efficiently. - Communicating effectively with all stakeholders and managing timelines. - Providing clarity when local teams send through new requests for their creative campaign and ensuring a smooth workflow within the team.- Promote sharing and use of APAC assets across all markets- Maintain an up-to-date library of KVs to share across APAC markets and encourage local adaptation.- Demonstrate proactive, consistent, reliable, and clear communication to all project stakeholders.Localization Tasks:- Lead the localization of all Regional education assets and other related requests.- Manage all CS localizations.- Handling freelance translator hiring across APAC & audit of active translators' performances.- Create and maintain training material for freelance translators. - Building a network of reliable freelancers across all languages with dual support to prevent a backlog of translation tasks related.- Improve and maintain the quality of freelancers' work and build a more efficient process between freelancers and content creators to reduce revision and improve results.- Provide monthly invoice summary and report on freelance translation costs.

Bangkok Metropolitan Area, Thailand

Self Employee (Freelance) - Voice Talent and Language Monitor for Indonesian Language.Voice talent role:- To perform in a variety of projects, from completing voice-overs for commercials, advertising, voice guide for education, travel and more. - Work independently or with a group depends on the project. - Able to speak in multiple tones of voice and with various accents. - The ability to speak clearly and with a pleasing voice.- Must be able to read from scripts in a natural, conversational way.Language Monitor role:- Collaborating with the sound engineer to observes the voice talent from the control room.- Responsible for maintaining, guiding, correcting the voice talent to read from scripts in a natural, conversational way. - Giving suggestion/alternative to the sound engineer & voice talent for a different tone, sound, or various accents to match the best with the project/script.

Bangkok Metropolitan Area, Thailand

Working for the Sales Operation Department. As a Project Manager, I manage 57 freelancers to support the company, working closely with 2 project coordinators & Freelance advisor. This is a pilot project of GetLinks. My responsibilities for Project Manager include: • Initiate the talent management project both in-house and outsource (Include Project Management Plan, Freelance Contract, Training materials, and onboarding).• Managing the team to achieve a 50% conversion rate of user sign-up to completed profiles from 10%.• Collaborate with Product Team to come up with the new automate & feature to enhance efficiency by 50%.• Distributing tasks to the project coordinators to make sure the project is running smoothly.• Work closely with Freelance Advisor to analyze the metrics on a weekly basis and create an improvement plan.• Contribute to revenue and placement by Talent Management Freelance team.• Collaborate with hiring managers to identify each urgent position’s requirements for Freelancer to work on.• Responsible for reviewing and auditing the in-house Talent Manager & external Freelance Teamwork performances. Working closely with the In-house Talent Manager Team Leads to execute the improvement plans & Identifying the areas of improvements and create feedback/solution that improves the overall quality of the team.

Bangkok Metropolitan Area, Thailand

Member of Customer Service Department. My responsibilities include:• Identify and assess customers’ needs to achieve a high customer satisfaction rate.• Resolving hotel issues including Extranet account, payment methods, and hotel profile content by addressing hotel inquiries to the sales in-charge and assist the inquiry when Sales/Account Manager in charge is not around.• Resolve customer complaints professionally via phone, email, chat, or social media. Provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution.• Greet customers warmly and ascertain problem or reason for calling with high standard phone etiquette. • Assist with placement of orders, refunds, or exchanges.• Work together and deal with 3rd party company (Expedia, HotelBeds, GTA, DOTW, Zumata) and Travel Meta Search (TripAdvisor, HotelsCombined, Trivago, and etc).• Give an extra mile service for our VIP customer by providing the special arrangement with communicating along with the hotel partner.• Support the Project Coordinator Team for Indonesian Language translation and social media.• Supervising and maintain the quality standards of the agents in the team. Take part for the Monthly evaluation and incentive for the agents. We have agents from 8 different nationalities in the team (Indonesian, Russian, Japanese, Korean, Arabian, Norwegian, Philippines, and Thai).Attended training:• 3-week Lean and Agile Training PLAYLAB.• GDPR Training (General Data Protection Regulation).

Bali

Working with the high-top quality standard of hospitality service for very exclusive VIP customers. Full Experiences with fine dining culture, food and wine tasting from the old and new world. My responsibilities include:• Provided excellent standards of service to customers.• Maintained knowledge of the menu, various cuisines, and wine.• Engaged with and influenced guests’ experience.• Served large parties efficiently.• Consistently exceeded sale goals by effectively upselling.Attended meetings and trainings:• Fire training.• Wine training.• Empowerment.• How to handle guests complain.• Customer care.• The CODE.• Telephone etiquette.• Handling reservation call.• LQA Standard (Leading Quality Assurance)Other skills:To support some exclusive events and weddings as the events & wedding planner. Also, in charge of assisting GM and sales team for a sales call to clients (travel agencies).

Ungasan , Bali