Majid Herciandy Nugraha Putra Email & Phone Number

Bangkok Metropolitan Area

As Project Manager under APAC Regional Content Team, my responsibilities include:- Pitch and lead larger-scale projects in Content and beyond.- Manage stakeholders' expectations, deadlines, gather data and report on the outcomes of various APAC-wide initiatives.- Continue with the Brand Content Cluster process’ enhancements implementations.- Share.

Bangkok Metropolitan Area, Thailand

Currently based in Bangkok Regional Office, working alongside a group of creative graphic designers and content writers as content operation. Supporting the onboarding of the new country with Social Media posting and creative requests.Working closely with the Regional Marketing team and APAC Content team to promote sharing and use of APAC assets across all.

Bangkok Metropolitan Area, Thailand

Self Employee (Freelance) - Voice Talent and Language Monitor for Indonesian Language.Voice talent role:- To perform in a variety of projects, from completing voice-overs for commercials, advertising, voice guide for education, travel and more. - Work independently or with a group depends on the project. - Able to speak in multiple tones of voice and with.

Bangkok Metropolitan Area, Thailand

• Working for the Sales Operation Department. As a Project Manager, I manage 57 freelancers to support the company, working closely with 2 project coordinators & Freelance advisor. This is a pilot project of GetLinks. My.
• Initiate the talent management project both in-house and outsource (Include Project Management Plan, Freelance Contract, Training materials, and onboarding).
• Managing the team to achieve a 50% conversion rate of user sign-up to completed profiles from 10%.
• Collaborate with Product Team to come up with the new automate & feature to enhance efficiency by 50%.
• Distributing tasks to the project coordinators to make sure the project is running smoothly.
• Work closely with Freelance Advisor to analyze the metrics on a weekly basis and create an improvement plan.

Bangkok Metropolitan Area, Thailand

• Member of Customer Service Department. My responsibilities include:
• Identify and assess customers’ needs to achieve a high customer satisfaction rate.
• Resolving hotel issues including Extranet account, payment methods, and hotel profile content by addressing hotel inquiries to the sales in-charge and assist the inquiry when Sales/Account Manager in charge is not.
• Resolve customer complaints professionally via phone, email, chat, or social media. Provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution.
• Greet customers warmly and ascertain problem or reason for calling with high standard phone etiquette.
• Assist with placement of orders, refunds, or exchanges.

Bali

• Working with the high-top quality standard of hospitality service for very exclusive VIP customers. Full Experiences with fine dining culture, food and wine tasting from the old and new world. My responsibilities.
• Provided excellent standards of service to customers.
• Maintained knowledge of the menu, various cuisines, and wine.
• Engaged with and influenced guests’ experience.
• Served large parties efficiently.
• Consistently exceeded sale goals by effectively upselling.Attended meetings and trainings:

Ungasan, Bali