Majid Muhammad Email and Phone Number
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I have over two decades of experience leading organizations through digital transformation, strategy development, and innovation. My focus is on guiding large, complex businesses to achieve ambitious goals, with a particular emphasis on the financial services industry. I’ve successfully led major technology and operations transformations, including Resimac's core platform overhaul, leveraging my MBA and deep expertise in technology and operations management to drive meaningful, integrated change.I excel at building relationships across all levels, using my influence and clear communication to inspire collaboration and action. Passionate about mentoring, I thrive in environments where I can lead from the front, coaching teams to achieve success.In addition to my executive leadership roles, I serve as a Non-Executive Director (NED) on startup boards and am a graduate of the Australian Institute of Company Directors (AICD).
Arch Lmi
View- Website:
- archcapgroup.com
- Employees:
- 4747
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Chief Technology And Operations OfficerArch LmiSydney, Nsw, Au
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Chief Information Officer (With Operations)Resimac Apr 2023 - PresentSydney, New South Wales, AuPromoted internally to oversee Operations at Resimac (ASX: RMC) and manage the Technology function at Resimac, one of the top non-bank lenders in Australia, focusing on mortgages and asset finance, while navigating a downturn and high customer churn.• Drove strategic business decisions to balance growth with operational excellence, as a key member of the executive team.• Transformed post-origination customer service via an improvement program that encompassed strategy, culture, training, and technology.• Guided a combined team of 120 across Australia and the Philippines in achieving record-breaking call responsiveness (92%), reduced call abandonment (<5%), and 86% CSAT.• Implemented a lean operation with reduced staff count while simultaneously improving service levels via strategic change management, and lowering customer run-off by 14% per year.• Led the exploration of AI-powered automation solutions as well as a new knowledge management and workforce management systems.• Cultivated a culture of ownership, continuous improvement, and team involvement in decision-making. -
Chief Information OfficerResimac Feb 2019 - Mar 2023Sydney, New South Wales, Au• Championed and secured board approval for the "re-start-up" strategy to rebuild legacy core and infrastructure with a cloud-based SaaS platform. • Led the migration of a 15B loan book to the new core banking platform, Infosys Financle. • Established the "Technology, Digital and Innovation" sub-committee of the Board to ensure continuous board engagement on technology strategy.• Launched a new direct brand (homeloans.com.au) by leveraging the relationship with Athena, driving a 30% increase in new loan volume.• Implemented automated decision processes within the originations platform as well as a powerful new Internet banking platform that led to a 20x increase in customer logins.• Enhanced Resimac's competitive edge in mobile banking with the launch of innovative new mobile banking apps across four brands.
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Non Executive DirectorSnapper Services Limited Dec 2022 - PresentWellington, Nz -
General Manager Strategy And TransformationRacq Feb 2018 - Jan 2019Brisbane, Qld, AuFollowing the successful launch of RACQ Bank, I have moved into a new strategic role focusing on group-wide transformation and the evaluation and management of organic and inorganic growth opportunities. -
General Manager Banking IntegrationRacq Sep 2016 - Feb 2018Brisbane, Qld, AuMoving into this role to drive the merger process and launch the new RACQ banking business, this has been an invaluable opportunity to lead the end-to-end strategy to execution cycle. Guiding transformation and go-to-market planning, I drove all aspects of the integration and launch including digital, marketing, HR, change management, distribution, operations and technology. Critical elements of the program include leading a 100-strong project team, developing a new digital program including the deployment of a new internet banking platform, mobile application and phone payment capability, and managing a complex stakeholder landscape with 2 separate Boards. • Successfully launched RACQ Bank in September 2011, exceeding deliverables and financial targets;
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General Manager Tech Strategy And ArchitectureRacq Mar 2014 - Sep 2016Brisbane, Qld, AuEngaged to lead the technology strategy for the RACQ business and to assist in the entry of RACQ into banking, I managed the strategy for the technology function, encompassing all aspects from infrastructure and delivery to commercial management and the program office. Indirectly influencing delivery, I reported to the CIO and oversaw the P&L and CAPEX budgets, managing a team of 20 direct reports and making a valued contribution to the senior management team and SWOT crisis management team, initiating defence strategies in response to competitor entrants to the market place. • Succesfully championed and drove the implementation of an analytics hub on the cloud, including working with relevant regulators serving as project owner. This is now a key asset, relied on within the organisation for strategic planning, segmentation, marketing and operational performance management. • Worked with both PMO and delivery teams to re-organise the delivery model, introducing sourcing partners, significantly broadening the delivery pipeline capacity. • Refocused technology strategy towards digital, resulting in a tenfold increase of revenue through digital transformation • Influenced transition to the cloud, mitigating risk and realising significant time and cost savings, including a 90% reduction in infrastructure costs for new projects.
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Head Of Architecture And Design, Products And OperationsWestpac Oct 2010 - Feb 2014Sydney, Nsw, AuReporting to the Group CTO, I led the technology strategy for a large project portfolio with responsibility for the prioritisation and early phase project formulation of Westpac consumer products. I managed a wide range of initiatives and engaged stakeholders to create a strong support base and led a team of 25 through a program of restructure and change. With post-GFC conditions necessitating the leaning of out of workflows to improve efficiency, I drove a focus on working at pace with an agile project management approach.• Provided project design and architecture leadership for key strategic investment priorities (SIPs) – Deposits Growth, Mortgage Transformation, Operations Consolidation (post-merger with St.George Bank) and Cards platform core system consolidation;• Delivered the launch of a ‘tap and go’ phone payment application with market-first technology, directly supporting a key strategic objective to drive deposit growth through the provision of innovative products; • Lifted team engagement by over 20% by focusing on coaching and building a collaborative working culture;• Achieved a significant reduction in WIP write offs through improved project governance and analysis. -
Head Of Enterprise And Solution ArchitectureSt.George Bank Mar 2008 - Nov 2010Sydney, Nsw, AuPromoted to join the senior leadership team, I reported to the CIO with responsibility for aligning the technology strategy with wider organisational priorities. My role was to identify business priorities in terms of enterprise and solution architecture to generate deeper penetration into the marketplace, e.g. through the development of personalised/customisable products. I worked with the Senior Executive to gain board approval for investment in new product development programs to support the technology division and achievement of overall business aims. • Worked alongside the CIO as part of the merger team to drive strategy after the merger with Westpac;• Played a key role in the merger strategy and implementation • Secured significant investment from the Board to support the development of technology initiatives;• Drove a focus on due diligence to support the operational capacity of the new organisation.• Delivered a program of work to supercharge the business bank, transforming the value chain from lead to settlement to enable and facilitate 10% growth. -
Solution / Enterprise ArchitectSt George Bank 2005 - 2008Sydney, Nsw, AuSolution architecture role for Australia’s fifth largest bank at the time, a challenger organisation reliant on the development of unique technology strategies as key to building market share.
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Delivery Lead (Software Engineering)Cisra 2001 - 2005Innovative application architecture, project management, stakeholder engagement, software development team management role for CISRA, one of Australia’s eminent R&D organisations.
Majid Muhammad Skills
Majid Muhammad Education Details
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Macquarie Business SchoolGeneral Management -
Australian Institute Of Company DirectorsCompany Directors Course Gaicd
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Qut (Queensland University Of Technology)Software Engineering
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Tafe QueenslandApplication Development
Frequently Asked Questions about Majid Muhammad
What company does Majid Muhammad work for?
Majid Muhammad works for Arch Lmi
What is Majid Muhammad's role at the current company?
Majid Muhammad's current role is Chief Technology and Operations Officer.
What is Majid Muhammad's email address?
Majid Muhammad's email address is ma****@****.com.au
What is Majid Muhammad's direct phone number?
Majid Muhammad's direct phone number is +611*****
What schools did Majid Muhammad attend?
Majid Muhammad attended Macquarie Business School, Australian Institute Of Company Directors, Qut (Queensland University Of Technology), Tafe Queensland.
What skills is Majid Muhammad known for?
Majid Muhammad has skills like Banking, Stakeholder Management, Budget Management, Business Process Improvement, Change Management, Business Transformation, Commercial Acumen, Communications, Consumer Insight, Digital Strategy, Financial Services, Go To Market Strategy.
Who are Majid Muhammad's colleagues?
Majid Muhammad's colleagues are Zach Marx, Thanh Son Nguyen, Karol Porbeni, Annie Richardson, Sphr Shrm-Scp, Shiona Deliozar 🍉, Jacob Coleman, Lee Alfrey.
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