Majid Muhammad Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, AU

• Promoted internally to oversee Operations at Resimac (ASX: RMC) and manage the Technology function at Resimac, one of the top non-bank lenders in Australia, focusing on mortgages and asset finance, while navigating a.
• Drove strategic business decisions to balance growth with operational excellence, as a key member of the executive team.
• Transformed post-origination customer service via an improvement program that encompassed strategy, culture, training, and technology.
• Guided a combined team of 120 across Australia and the Philippines in achieving record-breaking call responsiveness (92%), reduced call abandonment (<5%), and 86% CSAT.
• Implemented a lean operation with reduced staff count while simultaneously improving service levels via strategic change management, and lowering customer run-off by 14% per year.
• Led the exploration of AI-powered automation solutions as well as a new knowledge management and workforce management systems.

Sydney, New South Wales, AU

• Championed and secured board approval for the "re-start-up" strategy to rebuild legacy core and infrastructure with a cloud-based SaaS platform.
• Led the migration of a 15B loan book to the new core banking platform, Infosys Financle.
• Established the "Technology, Digital and Innovation" sub-committee of the Board to ensure continuous board engagement on technology strategy.
• Launched a new direct brand (homeloans.com.au) by leveraging the relationship with Athena, driving a 30% increase in new loan volume.
• Implemented automated decision processes within the originations platform as well as a powerful new Internet banking platform that led to a 20x increase in customer logins.
• Enhanced Resimac's competitive edge in mobile banking with the launch of innovative new mobile banking apps across four brands.

Wellington, NZ

Brisbane, QLD, AU

Following the successful launch of RACQ Bank, I have moved into a new strategic role focusing on group-wide transformation and the evaluation and management of organic and inorganic growth opportunities.

Brisbane, QLD, AU

• Moving into this role to drive the merger process and launch the new RACQ banking business, this has been an invaluable opportunity to lead the end-to-end strategy to execution cycle. Guiding transformation and.
• Successfully launched RACQ Bank in September 2011, exceeding deliverables and financial targets;

Brisbane, QLD, AU

• Engaged to lead the technology strategy for the RACQ business and to assist in the entry of RACQ into banking, I managed the strategy for the technology function, encompassing all aspects from infrastructure and.
• Succesfully championed and drove the implementation of an analytics hub on the cloud, including working with relevant regulators serving as project owner. This is now a key asset, relied on within the organisation for.
• Worked with both PMO and delivery teams to re-organise the delivery model, introducing sourcing partners, significantly broadening the delivery pipeline capacity.
• Refocused technology strategy towards digital, resulting in a tenfold increase of revenue through digital transformation
• Influenced transition to the cloud, mitigating risk and realising significant time and cost savings, including a 90% reduction in infrastructure costs for new projects.

Sydney, NSW, AU

• Reporting to the Group CTO, I led the technology strategy for a large project portfolio with responsibility for the prioritisation and early phase project formulation of Westpac consumer products. I managed a wide.
• Provided project design and architecture leadership for key strategic investment priorities (SIPs) – Deposits Growth, Mortgage Transformation, Operations Consolidation (post-merger with St.George Bank) and Cards.
• Delivered the launch of a ‘tap and go’ phone payment application with market-first technology, directly supporting a key strategic objective to drive deposit growth through the provision of innovative products;
• Lifted team engagement by over 20% by focusing on coaching and building a collaborative working culture;
• Achieved a significant reduction in WIP write offs through improved project governance and analysis.

Sydney, NSW, AU

• Promoted to join the senior leadership team, I reported to the CIO with responsibility for aligning the technology strategy with wider organisational priorities. My role was to identify business priorities in terms of.
• Worked alongside the CIO as part of the merger team to drive strategy after the merger with Westpac;
• Played a key role in the merger strategy and implementation
• Secured significant investment from the Board to support the development of technology initiatives;
• Drove a focus on due diligence to support the operational capacity of the new organisation.
• Delivered a program of work to supercharge the business bank, transforming the value chain from lead to settlement to enable and facilitate 10% growth.

Sydney, NSW, AU

Solution architecture role for Australia’s fifth largest bank at the time, a challenger organisation reliant on the development of unique technology strategies as key to building market share.

Innovative application architecture, project management, stakeholder engagement, software development team management role for CISRA, one of Australia’s eminent R&D organisations.

Mba, General Management

Company Directors Course Gaicd

Bachelor Of It, Software Engineering

Diploma Of It, Application Development